Overview
Transdev in San Francisco, CA is hiring a Window Dispatcher. The Window Dispatcher oversees road service through communication with Operators and provides customer support to the clients. They assist in driver sign-in and shift end, coordinating vehicle and other equipment assignments, in accordance with contractual obligations and company policies and procedures. Communicate clearly, professionally and in a timely manner with company employees. Represent the company to its customers and the public in a professional and courteous manner. We are seeking customer service-oriented professionals who are dedicated to safety.
Compensation
Pay: $*****/hour; Range $***** – $***** (Union Collective Bargaining Agreement payscale). Starting pay $***** with progression to $***** over 1 year.
Benefits
Vacation: up to 14 days per year
Paid Sick Leave: 48 hours annually
Medical, dental and vision benefits
Paid time off
Paid sick time
Paid holidays
401k or similar retirement plan
Benefits may vary depending on location policy. The above represents the standard Corporate Policy.
Key Responsibilities
Provides manifests to drivers upon report; assign vehicles, radios and other equipment
Accurately record driver shift start and end through VDS, Trapeze and/or any other designated programs or procedures
Coordinate vehicle needs and availability with maintenance, road supervisors and operations
Monitor stand by drivers; coordinate with Dispatch for their need and potential assignment to routes; relieve from duty when not required
Coordinate with Dispatch to fill open runs or make driver or trip reassignments to ensure timely service
Maintains records, logs, and schedules of driver assignments and reporting status




Sign drivers out at the end of their shifts; account for all equipment issued, review manifest and prepare and report information as required
Accurately prepares reports on all activities occurring during their shifts or as requested
Follows rules and regulations of the Company; follows instructions of management and supervisors
Adheres to all regulations related to the Americans with Disabilities Act (ADA)
Handles passengers' personal property left on vehicles in accordance to Lost and Found procedures
Communicates with Dispatchers, Scheduling, Reservations, Operations to ensure service provision
Maintain confidentiality of passengers' information
Perform trip editing and/or VDS editing if assigned
Perform dispatch clerical functions as relief
Other duties as required.
Qualifications
High School Diploma or GED; Technical Degree preferred.
Problem solving and analytical skills.
Must be able to work shifts or adaptable work schedules as needed.
Ability to organize logical and efficient schedules and routes and adapt to changes
Ability to read, comprehend and understand a map
Ability to read, understand, and interpret transit system operating rules, regulations, policies, phases and routes
Working knowledge and proficiency with Microsoft Word, Excel and PowerPoint programs
Strong written and oral communication skills
Clear speech and pleasant phone demeanor




Ability to use a multi-line phone system and handle multiple tasks concurrently
Ability to interact professionally with internal and external customers on all levels and be able to work well with diverse groups
Physical Requirements
The essential functions of this position require the ability to:
Must be able to work shifts or flexible work schedules as needed.
Majority of work is accomplished indoors in air conditioned or well ventilated facilities
Majority of work is accomplished in an office or cubicle space with a telephone and computer
Long periods spent sitting, typing, or looking at a computer screen
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact us.
Drug-free Workplace
Transdev maintains a drug-free workplace. Applicants must:
Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
Successfully pass a pre-employment drug screen.
About Transdev
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Transdev is part of a global company with operations in 19 countries and a diverse team of team members. For more information, visit .
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📌 Window Dispatcher (Brisbane)
🏢 Transdev North America
📍 Brisbane