Overview
Your Role
Gallagher Bassett is seeking a meticulous and detail-oriented Quality Assurance Consultant to join our team. The primary responsibility of this role is to ensure the accuracy and compliance of insurance policies and procedures through comprehensive quality assurance measures. The ideal candidate will possess a strong understanding of insurance regulations, exceptional analytical skills, and a commitment to upholding the highest standards of quality and integrity. This position will be offered on a permanent full time basis with a hybrid working approach working in our Melbourne CBD office and WFH.
How you'll make an impact
Conduct thorough reviews of insurance policies to verify accuracy, completeness, and adherence to regulatory requirements
Perform regular audits of insurance documentation, including policies, endorsements, and certificates, to identify errors or discrepancies
Monitor insurance processes and procedures to ensure compliance with industry regulations, company policies, and legal standards
Identify and report any errors or inconsistencies in insurance documentation, and collaborate with relevant stakeholders to implement corrective actions
Provide training and guidance to insurance agents and underwriters on quality assurance best practices, regulatory requirements, and procedural updates
Maintain accurate records of quality assurance activities, findings, and corrective actions taken
Prepare detailed reports for management review
Participate in continuous improvement initiatives to enhance quality assurance processes, streamline workflows, and optimise efficiency
About you
We're interested in hearing from people who possess:




Australian Citizenship is essential (to be eligible for this position, our successful candidate must complete a Commonwealth Security Clearance which requires Australian Citizenship)
Previous experience in the insurance industry, with a focus on quality assurance, in-depth knowledge of insurance products, regulations, and compliance standards
Strong analytical skills and attention to detail, with the ability to identify and resolve complex issues
Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams
Proficiency in Microsoft Office suite and insurance management software
What we can offer you:
Flexible work arrangements - including WFH
Paid Parental Leave
Excellent working environment - our team at GB is renowned for its dedicated and approachable people as well as its friendly, flexible and inclusive working environment which is built around great team support and rewarding opportunities
Exciting career - as our Company grows, so do the opportunities for our people
Opportunities for ongoing education and development through both external and internal programs delivered by our own claims training experts
Service recognition awards and employee assistance program for yourself and immediate family members




A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programs
Additional purchased leave, novated leases, and access to the Gallagher Rewards Program (including discounts/cash-back for hundreds of retailers!)
Reproductive leave
Birthday Club - have a day off during your birthday month as a gift from GB!
If this sounds interesting to you, we want to hear from you today.
Agency applicants will not be considered for this role.
Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant.
Compensation and benefits
On top of a market-competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
Novated Leasing opportunities
Two paid volunteer days annually
Health Insurance Discounts with our Group Insurance Plan
Employee Stock Purchase Program
Paid parental leave
Other benefits include:
Versatile and hybrid work arrangements
Mental Health and Wellbeing Support for yourself and immediate family members
Employee Recognition Awards and Service Milestone Recognitions
Peer Support Program
Annual flu vaccinations
Access to Reward Gateway - discount offers at over 350 retailers!
And more...
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📌 Quality Assurance Consultant (Melbourne)
🏢 Gallagher
📍 Melbourne