Transurban in Melbourne is seeking a Customer Specialist Support Advisor to join our Hardship team, delivering timely, empathetic support to customers experiencing financial difficulty.
You will manage complex hardship cases end-to-end in a rapid-paced contact centre, using strong communication and credit/collections knowledge to negotiate fair, compliant payment plans while maintaining customer care and compliance with regulatory guidelines.
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📌 Hardship Support Specialist — Empathetic Case Management (New South Wales)
🏢 Transurban
📍 New South Wales
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