Be part of an amazing story
Macy's is more than just a store. We're a story. One that's captured the hearts
and minds of America for more than 160 years. A story about innovations and
traditions...about inspiring stores and irresistible products...about the excitement
of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day
Parade. We've been part of memorable moments and milestones for countless
customers and colleagues. Those stories are part of what makes this such a
special place to work.
Job Overview
As a Merchandising Colleague - also known as a Front of House Colleague - you'll
play a critical role in delivering a seamless, inspiring in-store experience.
You will be responsible for executing merchandise movement and placement
strategies, enhancing the visual appeal of the sales floor, maintaining
well-organized and shoppable displays, and ensuring that pricing and promotional
signage is accurate and up to date.
Your attention to detail and commitment to operational excellence will directly
impact our customers' experience. You'll be a visible and welcoming presence on
the floor, greeting customers with genuine hospitality and offering assistance
to ensure they feel seen, supported, and valued.
Collaboration is key to this role. You'll work closely with colleagues across
departments to meet shared goals, support sales, and contribute to a culture of
hospitality, positivity and making every customer feel welcome by greeting them
with a smile and offering your help whenever needed.
How our Merchandising Colleagues spend their day...
Our colleagues begin each day energized and ready to make an impact. They wear
their name badge with pride, greet teammates with a warm hello, and help ensure
the sales floor is clean, organized, and prepared for customers. They support
visual merchandising by updating mannequins, resetting floor layouts, and
aligning presentation with company directives - setting the tone for an
impactful shopping experience
On the floor, they focus on the customer - offering a warm welcome, making eye
contact, and creating friendly, personal conversations actively listen to their
needs, and provide thoughtful assistance to create customer relationships to
bring the customers back.
Throughout the day, they maintain a shoppable space by recovering the floor and
fitting rooms, updating signs and pricing, replenishing merchandise,



and
supporting any needed merchandise moves.
They always Finish Strong - sharing our Loyalty program perks, making sure
customers have all they need, and ending with a sincere thank-you. They
collaborate with the team to tie up loose ends - reorganizing the department,
restocking merchandise, and preparing the space for a successful tomorrow.
We believe service starts with each other - supporting one another with honesty,
care, and collaboration so we can better serve our customers and communities.
And we know that excellence is a journey - we strive to improve every day, take
pride in our work, achieve sales goals and learn from each other to deliver
individual and store results.
Full-time colleagues are typically scheduled to work 30 or more hours per week,
while part-time colleagues are typically scheduled ***** hours per week. All
schedules contain weekend shifts as part of the requirements. Hours are
dependent on business needs and colleague availability. Information regarding
hours per week needed for benefit eligibility purposes can be found here
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Who You Are
* Flexible availability, including days, evenings, weekends and holidays with
regular, dependable attendance and punctuality
* Must be able to:
* Understand and communicate effectively with customers, co-workers, and
supervisors
* Read and understand employment policies and safety rules/procedures in
English
* Able to create connection with customers, help the store achieve sales goals,
and participate in sales-boosting events
* Create a welcoming, friendly environment for customers and colleagues,
fostering meaningful conversations and connections
* Able to learn about products in the store and be able to give expert guidance
to customers based on their wants, features, and choices
* Responsible for acquiring new customers by opening credit accounts and
sharing loyalty benefits
* Effectively use point-of-sale technology and digital tools to streamline




transactions and enhance the shopping experience
* Work seamlessly with colleagues at all levels and across departments to drive
sales and elevate the customer experience
* Meeting daily sales goal challenges
Essential Physical Requirements You Will Perform
* This position requires talking, lifting, constant moving, standing, and
reaching with arms and hands
* Standing for at least two consecutive hours, lifting up to 50lbs., stooping,
kneeling, crouching, and climbing ladders, reaching, including above eye
level
* Requires close vision, color vision, depth perception, and focus adjustment
* Frequent use of computers and other technology, necessary to perform job
functions, including handheld equipment, cash register and ability to process
register transactions
What We Can Offer You
Join a team where work is as rewarding as it is fun! We offer a dynamic,
inclusive environment with competitive pay and benefits. Enjoy comprehensive
health and wellness coverage and a 401(k) match to invest in your future.
Prioritize your well-being with paid time off and eight paid holidays. Grow your
career with continuous learning and leadership development. Plus, build
community by joining one of our Colleague Resource Groups and make a difference
through our volunteer opportunities.
Some additional benefits we offer include:
* Merchandise discounts
* Performance-based incentives
* Annual merit review
* Employee Assistance Program with mental health counseling and legal/financial
advice
Access the full menu of benefits offerings here
[].
About Us
This is a great time to join Macy's! Whether you're helping a customer find the
perfect gift, streamlining operations in one of our distribution centers,
enhancing our online shopping experience, buying in-style and on-trend
merchandise to outfit our customers, or designing a balloon for the Thanksgiving
Day Parade, we offer unique opportunities to be part of some of the most
memorable moments in people's lives.
Join us and help write the next chapter in our story - Apply Today!
This job description is not all-inclusive and may not apply to colleagues
covered by a collective bargaining agreement. Macy's Inc. reserves the right to
amend this job description at any time. Macy's Inc. is an Equal Opportunity
Employer, committed to an inclusive work environment.
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