Pipework and Engineering Services – Archerfield QLD
Location:
Archerfield, QLD
Employment Type:
Full-Time
Company:
Firerite Services
Join a Fast-Paced Team Keeping Queensland Safe
Due to continued business growth and an expanding client portfolio, Firerite Services is seeking
Service Scheduler / Service Coordinator
to join our Service Team.
If you're highly organised, enjoy solving scheduling challenges, and thrive in a fast-paced environment where no two days are the same, we'd love to hear from you.
Firerite Services is a leading fire protection company providing inspection, testing, maintenance, repairs, installations, and compliance services across Brisbane. As we continue to grow, we are expanding our administration and service team to support our increasing workload and commitment to exceptional customer service.
About the Role
This is not your average scheduling position. You'll be coordinating technicians, managing client bookings, juggling priorities, and ensuring our fire protection services are delivered efficiently and on time.
You will play a critical role in supporting our technicians, customers, and account managers while helping us maintain exceptional service standards.
Key Responsibilities
Schedule and coordinate preventative maintenance inspections, repairs, break-fix works, and project activities
Manage technician calendars and allocate daily work efficiently
Respond to urgent service requests and scheduling changes
Liaise with clients regarding appointments, service requirements, and site access
Coordinate subcontractors and suppliers where required
Monitor job progress and ensure works are completed within required timeframes
Manage technician inductions and site compliance requirements
Prepare and coordinate SWMS, permits,



and site documentation
Maintain accurate service records and scheduling information
Assist with invoicing, work order management, and administration processes
Communicate effectively with other staff.
Identify opportunities to improve workflow efficiency and service delivery
What We're Looking For
Exceptional organisational and time management skills
Ability to manage multiple competing priorities without missing a beat
Robust communication skills with both customers and technicians
High attention to detail and accuracy
A positive, can-do attitude and strong problem-solving ability
Confidence working in a fast-paced environment
Strong computer skills and experience using FireMate or Uptick Scheduling Software.
Previous experience in scheduling, service coordination, logistics, trades, facilities management, or a similar role
Bonus Points If You Have
Experience in the fire protection, electrical, HVAC, plumbing, facilities management, or service industries
Knowledge of preventative maintenance scheduling
Experience coordinating mobile field technicians
Understanding of compliance-based service environments
What's In It For You?
Work with a supportive and growing team
Stable, long-term career opportunity
Competitive salary based on experience
Opportunity to make a real impact on operations
Ongoing training and career development
Fast-paced environment where no two days are the same
Why Join Firerite Services?
At Firerite, we are committed to protecting people and property through reliable fire protection services. We take pride in our customer service, support our team members, and celebrate success together.
If you're a scheduling superstar who loves making order out of chaos and keeping a team running efficiently, we'd love to meet you.
#J-*****-Ljbffr

📌 Service Scheduler / Service Coordinator (Queensland)
🏢 Pipework and Engineering Services
📍 Queensland