Join a growing boutique brokerage where exceptional client service comes first.
Sparrow Insurance is a specialist insurance brokerage with a national reputation for outstanding client care and expertise within the cosmetic and beauty industry. As our business continues to grow, we're looking for an experienced Insurance Broker to join our Client Care team.
This is an excellent opportunity for someone who enjoys helping clients, thrives in a fast-paced environment and takes pride in delivering accurate, professional service. You'll work closely with clients, insurers and our internal team to ensure insurance matters are handled efficiently and to a high standard.
About the Role
Your responsibilities will include:
Assisting clients with insurance enquiries and policy servicing
Preparing and presenting insurance quotes
Processing new business, renewals and endorsements
Liaising with insurers and underwriting partners
Providing technical insurance guidance and support to team members who are not Tier 1 qualified
Acting as a key point of contact for internal staff requiring assistance with insurance-related enquiries
Identifying client needs and assisting with appropriate insurance solutions
Maintaining accurate records and documentation
Ensuring compliance requirements are met at all times
Delivering exceptional client service across all interactions
What We're Looking For




To succeed in this role, you'll need:
Previous insurance industry experience
Strong technical insurance knowledge and the confidence to provide guidance to colleagues
Exceptional attention to detail and accuracy
Robust communication skills, both over the phone and in writing
The ability to retain and apply important information
Confidence speaking with clients and building rapport
Strong organisational skills and the ability to manage competing priorities
A positive, team-focused attitude and commitment to excellent client care
Who You'll Be
The ideal person for this role is someone who:
Takes pride in getting the details right
Enjoys talking with clients and finding solutions
Can confidently manage their workload without constant supervision
Builds strong relationships with both clients and insurers
Understands that great service and commercial results go hand in hand
Wants to be part of a supportive, high-performing team
What We Offer
Full-time office-based role (Monday to Friday, 8:00am – 4:30pm)
Ongoing training and professional development
Supportive team culture with genuine career growth opportunities
Recognition and reward for effort and achievement
The opportunity to work with a respected and growing specialist brokerage
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📌 Insurance Broker (Queensland)
🏢 @
📍 Queensland