This is a specialist medical reception role within Queensland Oral & Maxillofacial Surgeons (QOMS), a highly regarded surgical practice.
The role combines high quality patient service with complex appointment management, surgical bookings, billing and medical administration.
As one of the first points of contact for patients, you will play an important role in their experience with QOMS. You will also help coordinate the many moving parts behind a busy specialist surgical practice.
Your responsibilities will include:
Managing patient enquiries, appointments and communications
Booking consultations, surgical procedures and follow-up appointments
Coordinating surgical bookings with hospitals and anaesthetists
Liaising with referring dentists, GPs, hospitals and other specialists
Preparing theatre lists and associated patient documentation
Providing patients with pre-operative and post-operative information
Processing accounts, invoicing, receipting and payments
Managing Medicare and private health fund claims
Maintaining accurate and confidential patient records
Supporting the smooth day-to-day operation of the practice
About You
You are an experienced medical, dental or specialist receptionist who genuinely enjoys working with patients.
You communicate clearly and professionally, particularly when patients may be anxious or dealing with unfamiliar procedures. You are organised,



accurate and comfortable managing competing priorities within a busy clinical workplace.
You will need
Previous medical, hospital or specialist reception experience
Strong patient service, confidentiality and interpersonal skills
Basic to advanced knowledge of HICAPS, EFTPOS, Medicare, DVA, Australian Defence Force, Health Fund claiming and strong computer literacy
Experience using practice management software such as Genie / Gen2
The ability to remain calm, positive and organised juggling multiple responsibilities
The ability to be primarily located at the Auchenflower rooms with a car and licence to travel to the Chermside practice on an occasional basis
Australian residency and full time work availability Monda
Why QOMS?
Queensland Oral & Maxillofacial Surgeons is a specialist practice working across areas including surgical extractions, dental implants, trauma, reconstructive surgery, oncology and pathology.
You will work alongside experienced specialists and a team committed to high standards of patient care.
QOMS offers:
A varied role within a specialist surgical environment
A monthly RDO
Exposure to interesting and complex areas of specialist healthcare
Varied work locations - primarily Wesley Medical Centre with occasional cover at Chermside
The prospect to build deeper specialist medical reception experience
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📌 Specialist Medical Receptionist (Queensland)
🏢 IRIS
📍 Queensland