Campbell Property Group (CPG), one of Australia's leading residential construction and property development companies, is looking for an experienced Customer Service Consultant to join our Clarendon Homes team in Norwest/Baulkham Hills.
The Pre-construction Customer Service Consultant plays a pivotal role in ensuring a seamless and positive experience for our customers throughout the home-building process (from contract signing to construction starting). This position involves establishing and maintaining strong customer relationships, proactively guiding customers, providing updates, problem-solving, and collaborating with internal teams (including Drafting, Estimating, Permits, Lifestyle Studio) as well as external parties (Councils, Certifiers, consultants, demolition companies, lenders) to deliver exceptional customer service.
What You'll Do
Maintain a strong understanding of the preconstruction process to guide customers effectively
Guide customers through the various stages of their Pre-Construction journey preparing for colour selection, preparing for DA lodgement, pending DA approval, DA/CDC approval to Construction commenced
Educate customers on the complex building process, ensuring a transparent understanding of expectations and milestones and what to expect from us as their builder
Provide end-to-end workflow visibility and work closely with customers to align customer and business goals
Maintain regular and proactive contact with customers, providing updates on progress fortnightly
Keep customers informed across the preconstruction journey,



including the Council application progress and providing updates on any delays; ensuring a prompt response to their inquiries
Act as the main point of communication for customers, ensuring they are well-informed and satisfied with their journey
Identify and address roadblocks in the customer journey
Investigate and resolve customer concerns or questions, escalating issues when necessary
Provide quality responses to customer queries and complaints in a timely manner
Act as a conduit between internal departments to streamline processes and ensure a smooth workflow
Monitor and record the progress of all jobs ensuring accuracy and completion, including regularly updating ClickHome with completed tasks and progress notes
Organise and maintain records and documents required for planning
Updating expiry dates when extensions as applicable
Manage customer documentation to facilitate workflow progression
Ensuring that all documentation is complete and accurate to reduce customer disputes during the home-building journey
Administer tender extension/expiry fees and structural variation fees
About You
2 years experience in high volume customer service or equivalent role
Experience with complaint resolution




Working within customer service in high volume technical industry
Attention to detail
An understanding of residential building/construction process
What's On Offer
Competitive salary + flexible working options
Health and wellbeing perks – gym discounts, health insurance, annual nutrition & fitness check-ins
Retail discounts across travel, groceries, and lifestyle
Savings on home builds, trades, suppliers, and utilities
Ongoing learning and development through the CPG Academy
Generous leave – including parental, volunteer, and community service leave
Wellbeing support for you and your family (EAP, financial coaching, health programs)
About Us
At Campbell Property Group (CPG), we're passionate about creating better lifestyles for Australians through quality homes, communities, and services.
Our Businesses Include
Clarendon Homes – award-winning, innovative homes across QLD and NSW
Domaine Homes – affordable, stylish homes designed for modern families
CPG Estates – developing vibrant, sustainable communities
Loan Market Elevate – expert financial solutions to support our customers' property journeys
With over 40 years in the home building industry, we've built a reputation for quality, integrity, and customer care.
At Campbell Property Group (CPG), everyone has a home. We are committed to fostering a diverse, inclusive workplace where everyone feels safe, respected and supported and we are proud to be an equal chance employer.
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📌 Customer Service Consultant (New South Wales)
🏢 Clarendon Homes Shoalhaven
📍 New South Wales