CRM & Customer Experience (CX) Specialist
Join one of Australia's fastest-growing automotive brands.
At OMODA | JAECOO Australia, we're redefining what customers expect from an automotive brand. As we continue our rapid expansion across Australia, we're looking for a passionate and commercially minded CRM & Customer Experience Specialist to create exceptional customer experiences that build loyalty, advocacy and long-term engagement.
This is a rare opportunity to take ownership of the customer lifecycle, develop innovative CRM programs and lead the evolution of MYOJ CLUB—our exclusive customer loyalty and ownership community.
If you're driven by customer insights, love creating personalised journeys, and thrive in a fast-paced environment where your ideas become reality, we'd love to hear from you.
About the Role
Reporting to the GM of Marketing, you will be responsible for designing, executing and optimising customer communications and engagement strategies across the entire ownership journey.
You'll play a pivotal role in ensuring every interaction with OMODA | JAECOO strengthens our relationship with customers, from enquiry through purchase, ownership and advocacy.
A key focus of this role is managing and growing MYOJ CLUB, delivering meaningful member experiences, exclusive benefits and engagement initiatives that create lasting brand loyalty.
Key Responsibilities
Own and manage the CRM strategy across the customer lifecycle.
Design and continuously improve the end-to-end customer journey, identifying opportunities to enhance engagement, satisfaction and retention.
Develop automated customer journeys and personalised communications across email, SMS and digital channels.




Manage the ongoing development, operations and growth of MYOJ CLUB, including member acquisition, engagement, rewards, events and exclusive experiences.
Build lifecycle campaigns supporting vehicle purchase, delivery, servicing, retention and repurchase.
Work closely with Sales, Aftersales, Dealer Network, Marketing and Digital teams to ensure a seamless customer experience.
Analyse customer data and campaign performance to generate insights and continuously optimise results.
Create customer segmentation strategies to improve relevance and campaign effectiveness.
Monitor customer satisfaction metrics and identify opportunities to improve the ownership experience.
Collaborate with external agencies and technology partners to enhance CRM capabilities.
Maintain CRM data quality, governance and compliance with privacy legislation.
Produce regular reporting and recommendations for senior leadership.
About You
You'll be equal parts strategist, marketer and customer advocate, with a passion for creating memorable customer experiences through data-driven engagement.
You'll ideally bring:
4+ years' experience in CRM, Customer Experience or Lifecycle Marketing.
Experience managing customer journeys using CRM and marketing automation platforms.
Strong understanding of customer segmentation, personalisation and lifecycle marketing.




Experience developing loyalty or membership programs (highly regarded).
Excellent analytical skills with the ability to translate data into actionable insights.
Outstanding project management and stakeholder management skills.
Exceptional written communication and attention to detail.
Experience working within automotive, retail, premium consumer brands or membership businesses is highly desirable.
A proactive mindset with the ability to thrive in a fast-growing, evolving organisation.
Why Join OMODA | JAECOO Australia?
This is more than just another CRM role.
You'll have the opportunity to:
Help shape the future of one of Australia's newest automotive brands.
Build customer engagement programs from the ground up.
Lead the growth and evolution of MYOJ CLUB.
Work with a passionate, cooperative and ambitious team.
Influence strategy and make a genuine impact on the customer experience.
Enjoy a fast-paced environment where innovation is encouraged and ideas are valued.
Grow your career with a global automotive business experiencing significant expansion.
Ready to Drive Customer Experience Forward?
If you're passionate about creating exceptional customer journeys, building customer loyalty and delivering experiences that people remember, we'd love to hear from you.
Apply now and help shape the future of customer experience at OMODA | JAECOO Australia.
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📌 Crm & Customer Experience (Cx) Specialist (New South Wales)
🏢 Chery
📍 New South Wales