Life @ AP+
We are one connected team in pursuit of one inspiring purpose - to unite people and technology to power better experiences. Each of us has a part to play in making that happen. You'll be encouraged to bring your big ideas forward and make a difference through your work. Taking steps forward in your career whilst still having room for fun, friendships, and flexibility in your daily life.
We are one connected team in pursuit of one inspiring purpose - to unite people and technology to power better experiences. Each of us has a part to play in making that happen. You'll be encouraged to bring your big ideas forward and make a difference through your work. Taking steps forward in your career whilst still having room for fun, friendships, and flexibility in your daily life. We're driven by our core values: lead with heart, learn for tomorrow and live our legacy. A purpose like ours takes the inspired impact of an incredible team. Ready to change the game? We're ready to help you do it.
The Purpose:
The purpose of the Customer Enablement Manager role is to lead the end-to-end customer onboarding and change experience for organisations adopting AP+ products, services and payment scheme participation. The role ensures onboarding and change activities are delivered efficiently, compliantly and in line with customer service standards. It is responsible for coordinating stakeholders, developing onboarding and hypercare plans, managing dependencies and risks, and translating customer, scheme and regulatory requirements into consistent operational practices that drive successful customer outcomes and continuous service improvement.
This role is responsible for:




Lead end-to-end customer onboarding, transition and hypercare activities through to successful BAU handover
Deliver a customer-centric onboarding experience that reflects AP+ service standards and the complexities of the payments ecosystem
Translate commercial agreements, product commitments and scheme requirements into coordinated onboarding and change delivery plans
Act as the primary point of coordination between customers, schemes and internal stakeholders, managing dependencies, issues and escalations
Coordinate onboarding and member change activities across customers, internal teams, schemes and third-party providers to achieve timely outcomes
Ensure onboarding activities meet quality, operational, compliance and regulatory requirements, with appropriate controls, documentation and evidence maintained
Monitor onboarding performance, risks and customer outcomes, driving issue resolution and continuous improvement across processes, controls and customer experience
Build trusted stakeholder relationships and develop repeatable procedures, tools and guidance to support consistent onboarding delivery and ongoing service engagement
What You'll Bring
Demonstrated experience in customer onboarding, implementation, operations,



project delivery or customer relationship management within payments, banking or financial services
Proven ability to manage end-to-end onboarding, change or transition activities, including planning, stakeholder coordination, issue resolution and successful handover to business-as-usual operations
Strong understanding of customer onboarding, operational readiness and hypercare frameworks, with experience delivering positive customer outcomes in complex, regulated environments
Sound knowledge of the payments, banking or financial services regulatory landscape, including the ability to interpret and apply scheme, compliance and operational requirements
Experience identifying, managing and mitigating operational, compliance and customer risks, supported by a strong understanding of risk management, controls and governance frameworks
Solid stakeholder management and communication skills, with the ability to build trusted relationships, influence outcomes and coordinate delivery across customers, internal teams, schemes and third-party providers
What happens next:
At AP+, we believe in the power of passion, pride, and purpose. Our team is driven by a shared mission to make a difference in the world of payments, and we're proud to work together towards this common goal.
We want to remove all barriers to inclusion so if you need advice or support with your application, we're here to help. We also encourage you to let us know your pronouns at any point during the recruitment process.
AP+ are not partnering with Recruitment agencies for this role.
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📌 Customer Enablement Manager (New South Wales)
🏢 Australian Payments Plus
📍 New South Wales