Statewide Building & Restorations Group – Huntingdale VIC
Be the Difference When Customers Need It Most
About SBRG
Statewide Building & Restorations Group (SBRG) are on a mission to provide the best, most seamless and integrated Restoration & Building experience within in the Australian Insurance Property Repair Market.
We care about helping homeowners and businesses restore their properties following insured events & are growing our team! We're looking for a compassionate, organised, and experienced
Claims Coordinator
to deliver a seamless end-to-end customer experience throughout the insurance building and restoration process.
You will be supported by a user friendly job management platform, hands on training and a very supportive an d experienced leadership team!
This is an exciting chance to join a growing team where your communication, coordination, and customer service skills will make a real impact every day.
About the Role
As a Claims Coordinator, you'll be the key link between insured customers, insurers, estimators, project managers, trades, and internal admin teams, ensuring every claim progresses smoothly from first contact through to completion.
Key Responsibilities
Manage insurance claims from job allocation through to completion within an insurance building & restorations business
Provide exceptional customer service and regular claim updates via phone, email and various insurer platforms
Coordinate insurers, tradespeople,



suppliers, and internal stakeholders
Schedule inspections, make-safe works, restoration activities, and repairs
Monitor claim progress and ensure service level agreements are achieved
Resolve customer concerns promptly and professionally
Maintain accurate records and documentation throughout the claim lifecycle
Deliver a positive and supportive experience during what can be a stressful time for customers
About You
Strong customer service and relationship-building skills
Excellent communication and problem-solving abilities
Highly organised with strong attention to detail
Ability to manage multiple priorities in a fast-paced environment
Experience in claims management, insurance, construction, restoration, or customer service preferred
A genuine passion for helping people and delivering outstanding service
Why Join Us?
Competitive salary package
Supportive team culture
Growing and respected industry leader
Meaningful work helping families recover from property damage
Collaborative workplace where your contribution is valued
Statewide Building and Restorations Group is an equal opportunity employer committed to diversity, inclusion, and creating a supportive workplace for all employees.
We strongly encourage applications from Aboriginal and Torres Strait Islander peoples.
For more information about our company, visit:

#J-*****-Ljbffr

📌 Claims Coordinator (Victoria)
🏢 Statewide Building & Restorations Group
📍 Victoria