Customer Support Advisor (Parts & Service)
ARE YOU LOOKING FOR ANEXCITINGSALESOPPORTUNITYWITH A LEADING BUSINESS?
Brandt has an exciting opportunity for a Customer Support Advisor (Parts & Service) to join our
Hamilton
team.
What we offer:
Competitive Base Salary + Incentive Opportunities
Company Vehicle, Laptop & Mobile Phone
Ongoing Training & Development
Employee Assistance Program (EAP)
Work with Industry-Leading John Deere Equipment
Build Strong Customer Relationships
Autonomy & Territory Ownership
About the role:
In this customer-focused sales role, you will work directly with equipment owners throughout your territory, helping them maximise uptime and productivity through proactive parts and service support.
You'll build long-term relationships with customers, identify opportunities to support their equipment needs, and act as a trusted advisor for Brandt's parts and service offerings.
Conduct outbound calls to existing and potential customersto offer information on Brandt parts, maintenance, and repair services.
Meet and exceed sales targets and key performance indicators (KPI's) related to parts and service sales.
Assist customers in identifying their parts and service needs accurately.
Provide detailed information on Brandt parts, pricing, and service options.
Collaborate withtheservice team to schedule appointments andallocateresources efficiently.
Assist the customers in understanding the importance of routine maintenance and recommend appropriate service on the equipment needs.




Maintain accurate records of customer interactions, orders, and service history in our CRM system.
Follow up with customers to ensure satisfaction, address any concerns or questions, and build long-term relationships.
Stay updatedon the latest Brandt product releases, service offerings and industry trends.
What You'll Bring:
A passion for customer service, sales, and building strong relationships
Knowledge of agriculture, heavy equipment, or related industries
Previous sales or account management experience (preferred)
Strong communication and interpersonal skills
A results-driven approach with a focus on achieving targets
The ability to work independently and manage your territory effectively
Strong organisational and time management skills
Confidence using technology and CRM systems
Willingness to travel within the territory
About us:
Brandt is a world-leading equipment dealer, powered by iconic brands and unrivalled support.
With dealerships across Canada, Current Zealand and Australia, we are a global team with one shared purpose.
It's our mission to enable our customer's success by providing practical and reliable equipment solutions and support.
Our customers count on Brandt to keep them moving forward, and we meet that challenge with remarkable customer service and industry-leading brand John Deere.
At Brandt, we believe that outstanding people, combined with our committed and passionate culture, is key to our customers success.
#J-*****-Ljbffr

📌 Customer Support Advisor (Parts & Service) (Hamilton)
🏢 Brandt Group of Companies
📍 Hamilton