About The Role
As a Lead Field Support Engineer at CRADAL, you'll be responsible for leading on-site technical support initiatives across Brisbane and surrounding areas. You'll work directly with clients at their locations, providing hands-on technical support and building lasting relationships.
This role offers the opportunity to mentor junior field engineers, lead complex on-site projects, and be the primary technical contact for our Brisbane-based clients.
What You'll Do
Lead on-site technical support visits to client locations
Mentor and guide junior field support engineers
Diagnose and resolve complex hardware and network issues
Plan and execute infrastructure upgrades and migrations
Build and maintain strong client relationships
Document technical solutions and best practices
Work with (and lead components of) Project Delivery teams
Requirements
Essential Skills
3+ years experience in technical support or field engineering
Solid knowledge of Windows and macOS operating systems




Experience with Microsoft 365 and Google Workspace
Advanced networking knowledge (TCP/IP, DNS, DHCP, VLANs)
Solid familiarity with PowerShell and scripting in general
SOE / MDM administration & troubleshooting
Specific experience with MSFT Conditional Access
Experience with racks & comm cabinet rebuilds
Valid driver's licence and own reliable vehicle
Excellent communication and client-facing skills
Preferred Skills
Experience with server hardware and virtualization
Knowledge of backup and disaster recovery solutions
Experience with network security and firewalls
Previous mentoring or team leadership experience
Industry certifications (CompTIA, Microsoft, Cisco)
SOE / MDM design & implementation
Firewall experience & vendor qualifications
Customer service escalation training
Cable run / tech fit-out experience
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📌 Field Support Engineer (Lead) (Queensland)
🏢 CRADAL
📍 Queensland