Account manager | Hybrid | Visit manufacturing sites in Sydney | Drive customer satisfaction, strengthen client relationships | Global chemicals co.
Visit NSW clients alongside field techs to maintain strong relationships
Handle client enquiries, ensure quality service delivery
Coordinate technicians, track service, and resolve issues
About the company/role:
Seeking a dynamic account manager to support growth, build strong client relationships.
Visiting clients across Sydney, global company alongside service technicians.
A global provider of water and hygiene solutions, across a range of industries including food, healthcare, hospitality, and manufacturing.
Initially an ongoing contract role, with a view to permanency
Ideal for a move on from the lab or field service, into account management
Account manager | Hybrid | Visit manufacturing sites in Sydney | Drive customer satisfaction, strengthen client relationships | Global chemicals co.
Visit NSW clients alongside field techs to maintain solid relationships
Handle client enquiries, ensure quality service delivery
Coordinate technicians, track service, and resolve issues
About the company/role:
Seeking a dynamic account manager to support growth, build strong client relationships.
Visiting clients across Sydney, global company alongside service technicians.
A global provider of water and hygiene solutions, across a range of industries including food, healthcare, hospitality, and manufacturing.
Initially an ongoing contract role, with a view to permanency
Ideal for a move on from the lab or field service, into account management
Key Responsibilities:
Support the account management of a portfolio of NSW industrial manufacturing clients, helping maintain strong day to day relationships




70% out on the road visiting clients across Sydney/NSW (no overnights) with field service technicians
30% WFH/hybrid acting as a key point of contact for customer queries.
Check in regularly with clients to make sure services are running smoothly and expectations are being met
Liaise with field service technicians to confirm scheduled work has been completed and follow up on any outstanding tasks
Assist with coordinating service visits based on client needs and operational requirements
Keep internal systems up to date with service activity, client notes, and any follow up actions
Help resolve customer issues or concerns, escalating where needed and ensuring a positive outcome
Identify any opportunities to improve service quality or add value for existing clients
Support account reviews by gathering information on service performance and client feedback
Be a back up to field service technicians when needed. Some mechanical aptitude ideal.
Skills/experience:
Qualifications in Science, engineering, or related field
Drivers licence, full work rights.
Flexibility and availability to spend 3-4 days on the road.
Proven experience in customer service or sales/acct management, ideally in chemical/ related industries
Knowledge of waste water industry/manufacturing well regarded.
Ideal to have previous experience within scientific field service environments
Strong communication, negotiation, and organisational skills
Proven ability to manage multiple priorities
A natural communicator who thrives on building relationships
Culture/Benefits:
This is a full time, contract role initally with a view to becoming permanent after a set period.
The role combines travel and hybrid WFH.
Hourly rate of $*****p/hr super, depending on experience (includes casual loading).
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📌 Account Service Manager (Sydney)
🏢 Evolve Scientific
📍 Sydney