Customer Care Consultant – National Call Centre
At
Astris PME
, we help people living with disability and mobility challenges maintain their independence through high-quality assistive technology and mobility solutions.
We're seeking a
Customer Care Consultant
to join our national team. As a key point of contact for customers, therapists, and internal stakeholders, you'll deliver exceptional service, build solid relationships, and help achieve positive outcomes.
Make a Difference Every Day.
At
Astris PME
, we help people living with disability and mobility challenges maintain their independence through high-quality assistive technology and mobility solutions.
We're seeking a
Customer Care Consultant
to join our national team. As a key point of contact for customers, therapists, and internal stakeholders, you'll deliver exceptional service, build strong relationships, and help achieve positive outcomes.
The Opportunity
This is a
full-time permanent position based in our Seven Hills office
. In this role, you'll manage inbound enquiries and proactive outbound follow-up, supporting customers, therapists, and internal teams while working collaboratively across the business.
Key Responsibilities
Respond to customer enquiries via phone, email, and online channels
Manage enquiries through to resolution,



escalating issues where required
Support customers, therapists, and internal teams with orders, appointments, requests, and general enquiries
Proactively follow up on quotations and maintain regular customer contact
Monitor customer orders and provide timely updates, including delivery timeframes and ETAs
Coordinate with internal departments to ensure customer requests are actioned efficiently
Maintain accurate customer records and documentation within company systems
Deliver professional, timely, and solution-focused service
About You
To be successful in this role, you will have:
Previous experience in customer service, administration, or contact centre environments
Excellent verbal and written communication skills
Strong organisational skills and attention to detail
The ability to manage multiple priorities in a fast-paced environment
A proactive and positive approach to customer service
Experience using CRM and/or ERP systems (NetSuite experience highly regarded)
Why Join Us?
Meaningful work that improves people's lives
Supportive, collaborative, and values-driven team
Ongoing training and development opportunities
Career growth within a national organisation
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📌 Customer Care Consultant – National Call Centre (Sydney)
🏢 Astris PME
📍 Sydney