Customer Service Officer | Temporary Opportunities Across Melbourne Location: Variety of roles across Metro Melbourne Rate: $***** Duration: Most contracts are between 3-6 months Hours: Part time and full-time opportunities Public Sector People are currently partnering with a number of Local Government organisations across Melbourne to recruit experienced Customer Service Officers for a variety of temporary assignments.
If you're passionate about delivering exceptional customer service and thrive in a fast-paced setting, we'd love to hear from you.
We are seeking customer-focused professionals for a range of temporary contracts across Melbourne's councils.
Assignments vary in length and offer the opportunity to make a positive impact within the community.
Key Responsibilities Respond to customer enquiries, requests and complaints via phone,



email and face-to-face interactions Deliver a high standard of customer service while maintaining professionalism and empathy Resolve customer enquiries at first point of contact wherever possible Accurately record customer interactions and requests within council systems Liaise with internal departments to ensure customer enquiries are resolved efficiently Handle difficult conversations with discretion and professionalism About You: Previous experience in a contact centre and/or customer-facing role, ideally within a government environment Strong verbal and written communication skills Excellent problem-solving abilities and attention to detail A positive, customer-first mindset Strong computer skills and confidence navigating multiple systems Desirable Experience Local Government experience Exposure to systems such TechnologyOne, Authority, TRIM or similar platforms To submit your application, please select the 'APPLY' button below.
We look forward to hearing from you!

📌 Customer Service Officer (Victoria)
🏢 Public Sector People
📍 Victoria