Senior Service Coordinator Location: Chatswood, NSW About the Role We're looking for an experienced Senior Service Coordinator to join a Wet Fire service team based in Chatswood.
This is a fast-paced role responsible for coordinating technicians, managing planned and reactive maintenance, liaising with clients, and ensuring service delivery is completed efficiently and in line with compliance requirements.
You'll be a key point of contact for both customers and field staff, helping to keep daily operations running smoothly.
Key Responsibilities Coordinate daily schedules for Wet Fire technicians.
Manage reactive breakdowns and planned maintenance works.
Allocate jobs based on priority, location and technician availability.
Monitor work in progress and ensure jobs are completed within agreed timeframes.
Liaise with clients, facility managers and technicians regarding service requests and job updates.
Raise work orders, schedule follow-up works and track outstanding defects.
Review service reports and ensure compliance documentation is completed correctly.
Prepare quotations for repair and remedial works where required.
Assist with purchase orders, invoicing queries and general service administration.
Maintain accurate job records using Uptick .
Support the Service Manager with workflow planning and day-to-day team coordination.




Provide guidance and support to junior coordinators when required.
About You Previous experience as a Service Coordinator within the fire protection industry.
Strong knowledge of Wet Fire maintenance and service operations.
Experience coordinating both preventative and reactive maintenance works.
Uptick experience Ability to manage a high-volume workload and changing priorities.
Strong communication and customer service skills.
Excellent organisational skills and attention to detail.
Confident using Microsoft Office and service management systems.
Able to work independently while contributing to a collaborative team.
Desirable Knowledge of Australian Standards relating to Wet Fire systems.
Experience working with commercial maintenance contracts.
Previous experience mentoring or supporting other coordinators.
What's on Offer Permanent full time opportunity based in Chatswood.
Supportive team environment.
Stable workload with an established client base.
Opportunity to take ownership of your portfolio and play a key role within the service team.
#SCR-maisie-grayland Consultant ****** Reference number: BH-***** Profession:Business SupportAdministrative Assistants Company: Core Talent Date posted: 1st Jul, ****

📌 Senior Service Coordinator (Sydney)
🏢 Core Talent
📍 Sydney