Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
AtCytiva, one ofDanaher's15+ operating companies, our work saves lives—and we're all united by a shared commitment to innovate for tangible impact.
You'll thrive in a culture of belonging where you and your unique viewpoint matter. Andby harnessingDanaher's system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.
Working atCytivameans being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, recent medicines, and cell and gene therapies.
AtCytivayou will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career.
The
Customer Service Specialist
for Cytiva is responsible for delivery of superior customer service experience through efficient processing, flexible application of standard work, and accurate data entry.
This position is part of the Customer Service department located in
Sydney
, and will be an
office-based role in Lane Cove West
.
What you will do:
Ensure high quality Customer Service process execution (Order Entry, technical order classification,



and financial order classification, Order management, invoicing, manage credit and returns, coordinate shipments and customs clearance.)
Interface with all internal and external customers (Marketing, Sales, Service, Supply chain, etc) to ensure on time and high quality order fulfilment.
Answer all questions and ensure correspondence with internal and external customers on all topics related to Order Management.
Work in compliance with the documented quality system and report any anomalies
Who you are:
Minimum of
3 years experience in a customer service/order processing
role.
Previous experience in
Logistics,
with knowledge of importing and exporting of goods in ANZ.
Minimum of
3 years experience in Oracle ERP Bioprod Order Management
Intermediate skills in use of Microsoft Excel
.
It would be a plus if you also possess previous experience in:
Interest in learning about technical aspects of our products (to support customer enquiries and order processing).
Experience working with supply chain or logistics.
Experience working in a Quality regulated organization.
Cytiva,a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits atDanaher Benefits Info.
For more information, visit .
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📌 Customer Service Specialist - Order Processing (Oracle Bioprod Order Management Experience Required) | Lane Cove West (Sydney)
🏢 Danaher
📍 Sydney