Join Our Team as a Full-Time Clinic Receptionist at ScoliCare (Melbourne/St Kilda)
About ScoliCare
ScoliCare is a global leader in non-surgical scoliosis and kyphosis treatment. We're dedicated to improving the lives of patients through innovative scoliosis-specific exercises and advanced custom bracing. Utilising our cutting-edge scanning technology and proprietary brace design, we deliver world-class care in Australia and other countries. At ScoliCare, we're driven by a mission to provide unparalleled understanding, education, and innovation in scoliosis treatment. Learn more at .
The Opportunity
We're seeking a dynamic and detail-oriented
Clinic Receptionist
on a full-time basis to join our busy Melbourne clinic with is located on St Kilda Rd. This is a standard full-time position, working Monday to Friday 9am-5pm.
As the first point of contact for our patients and their families, delivering exceptional customer service is a key aspect of this role. You will play a crucial part in creating a welcoming, supportive, and efficient environment from the moment they walk through the door. Reporting to the Clinic Manager and supported by our dedicated administrative team, you'll thrive in this fast-paced setting if you are an achievement-driven self-starter who brings strong multitasking abilities and a meticulous attention to detail to your daily work. This is a fantastic opportunity to grow your career within a vibrant and expanding organisation.
Your Responsibilities
Deliver Exceptional Customer Service:
Leverage your proven track record of excellent customer service to build rapport, anticipate patient needs, and ensure a consistently positive clinic experience from start to finish.
Create a Warm Welcome:
Greet patients, family members, and visitors with a friendly and professional demeanor.
Manage Inquiries & Appointments:
Handle patient inquiries in person and over the phone, and accurately schedule appointments.
Ensure Seamless Communication:
Maintain clear and effective communication with staff and patients.




Process Transactions & Reconciliations:
Manage patient payments and perform end-of-day reconciliations.
Address Concerns & Escalate Issues:
Handle patient complaints and elevate complex issues to the Clinic Manager.
Maintain Office Efficiency:
Perform data entry, manage mail and filing, order office supplies, and maintain clinic stocktake.
Uphold Cleanliness:
Ensure the reception area and office are clean and organised.
Support Clinic Events:
Assist with the organisation and execution of clinic events and seminars.
What We Offer
Comprehensive Training:
Receive thorough and ongoing training to excel in your role.
Collaborative Team Environment:
Work alongside a supportive and approachable multidisciplinary team.
Engaging Company Culture:
Enjoy a positive team culture with regular staff bonding activities.
Career Growth Potential:
Opportunity to grow your career within a growing global company.
Essential Skills & Experience
Proven Customer Service Track Record:
Demonstrated experience in a customer service, front-facing, or sales role, with a proven ability to deliver exceptional care and build positive relationships.
Strong Multitasking Abilities:
Ability to thrive in a fast-paced environment, efficiently juggling phone inquiries, patient check-ins, and administrative duties.
Meticulous Attention to Detail:
High accuracy in scheduling appointments, processing payments, performing end-of-day reconciliations, and managing data entry.
Excellent Communication:
Strong written and verbal communication skills with a compassionate, professional demeanor.
Technical Proficiency:
Strong computer skills, including proficiency in Microsoft Office and the ability to quickly learn clinic management software.
Flexible Availability:
Availability to work during school holidays.
Desirable Skills & Experience
Experience with Cliniko practice management software.
Experience with Salesforce CRM.
Experience within a high-call environment.
Previous experience in a sales workplace.Previous experience in a healthcare setting.
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📌 Clinic Receptionist (Melbourne)
🏢 Scolicare Clinics
📍 Melbourne