Permanent role| Based in Castlemaine|5 days onsite
Previous experience in Desktop / Field Service Support
ITIL Foundation Certified | Be the face of IT |No on call
Our client is looking for Field Services Analyst who will be responsible for providing onsite IT support as well as being an advocate and the face of IT for their Castlemaine office.
The key focus of the role is to be responsible for delivering a high-quality digital workplace experience at site level, proactively improving end-user productivity, and acting as a trusted advisor linking business operations with IT services. The role will also be responsible for proactively identifying recurring issues to eliminate root causes and to drive site level service improvements.
Key Skills required:
Previous experience in Desktop Support / Field Service Support
ITIL Foundation Certified, or strong knowledge and experience of working in an ITIL environment




Current knowledge of emerging technology trends such as Endpoint Management (e.g. Intune, Autopilot), Contemporary Workplace (M365, Teams, OneDrive), Identity & access basics (Azure AD / Entra), Hardware lifecycle & asset management automation
An excellent understanding of how technology can enable business process to drive business benefit.
Demonstrated resilience and ability to quickly engage with change
Ability to positively support and encourage others through change
Stakeholder engagement and influencing skills
Demonstrated ability to mix professionally and build effective relationships at all levels internally and externally
Exceptional Customer Service skills
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📌 Field Services Analyst (Victoria)
🏢 Collaborate Recruitment
📍 Victoria