Are you a master of first impressions with a passion for hospitality and people?
Pullman Sydney Airport is seeking a
Full-Time Front Office All-Rounder
to join our friendly and dynamic Front Office team. In this varied role, you will support a range of Front Office operations while delivering exceptional and personalised guest experiences from arrival through to departure.
Located just moments from Mascot train station, our hotel offers a supportive, inclusive and engaging workplace where you can develop your skills and grow your hospitality career.
At Accor, we are more than a Pacific leader we welcome you as you are. We support your growth, encourage learning and help you find purpose in your work.
Company Description
Are you a master of first impressions with a passion for hospitality and people?
Pullman Sydney Airport is seeking a
Full-Time Front Office All-Rounder
to join our friendly and agile Front Office team. In this varied role, you will support a range of Front Office operations while delivering exceptional and personalised guest experiences from arrival through to departure.
Located just moments from Mascot train station, our hotel offers a supportive, inclusive and engaging workplace where you can develop your skills and grow your hospitality career.
At Accor, we are more than a Pacific leader we welcome you as you are. We support your growth, encourage learning and help you find purpose in your work.
Job Description
Deliver exceptional, personalised and engaging guest service in line with Pullman service standards
Manage guest check-ins, check-outs and account enquiries using Opera PMS
Assist with reservations, switchboard calls and general Front Office administration
Respond to guest enquiries, requests and concerns positively and promptly
Support concierge, reception and other Front Office duties as required
Liaise with Housekeeping,



Food & Beverage and other departments to ensure a seamless guest experience
Maintain accurate guest records, handovers and daily Front Office documentation
Promote hotel facilities, services and Accor loyalty programs
Qualifications
A genuine passion for hospitality and creating memorable guest experiences
Previous Front Office, reception or customer service experience is preferred
Experience using Opera, Fidelio or HOTSOS is highly regarded
Strong communication, organisation and problem-solving skills
A positive attitude with the ability to work effectively within a team
Immaculate grooming and professional presentation
Full Australian working rights
Flexibility to work rotating shifts, including early mornings, evenings, weekends and public holidays
Additional Information
At Accor, we believe
Hospitality is a Work of Heart.
By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality.
Benefits Your Way
Work alongside experienced hospitality leaders.
Endless career opportunities across Accor's global network.
Discounted accommodation and Food & Beverage worldwide from day one.
Complimentary car parking and dry cleaning.
Annual Service Recognition and Accor Tenure Milestone celebrations.
Industry-leading leave policies.
Access to the Accor Employee Assistance Program.
Exclusive Accor partner benefits and discounts.
Our Commitment to Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent. Reasonable adjustments are available throughout the recruitment process to support all applicants.
Be the leader who keeps our hotel running smoothly while the city sleeps. Apply today and become part of the Pullman Sydney Airport family.
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📌 Front Office All-Rounder (New South Wales)
🏢 PULLMAN
📍 New South Wales