The Role at a Glance
Title: Quality Assurance & Compliance Officer – Lending (Quality Assurance Officer)
Salary: $90,000 – $100,000 + super
Type: Full-time, permanent, Monday to Friday, 9:00am – 5:00pm (core hours) with 1 WFH day per week post-probation
Location: 2‐8 Brookhollow Ave, Norwest, NSW ****, parking available
The Chance
Infinity is a high growth financial services business — but we don't operate like a bank. Our lending operation moves at pace and scale, which means quality assurance and compliance can't sit on the sidelines. They need to be embedded, practical, and commercially aware. This role sits squarely on the finance side of the business, close to credit decisions, approvals and post approval activity.
It's designed for someone with a credit background — a credit analyst or assessor — who understands lending risk and is ready to step off the tools of pure assessment into a broader role with more influence. The QA and compliance function itself is growing, so this role isn't static. As the business scales, so does the opportunity to broaden scope and responsibility.
What You'll Be Doing
This is a hands on, operational role focused on lifting quality across lending — not a policy only position.
You'll Be Responsible For
Reviewing loan approvals from a quality and regulatory perspective
Supporting internal audits and compliance reviews across lending and settlements
Contributing to compliance and QA training for finance and lending teams
Providing feedback and recommending improvements to credit, approval and QA processes
Responding to operational compliance queries with clear, practical guidance




Interpreting regulatory requirements and translating them into workable business advice
Applying strong working knowledge of NCCP Act, AML/CTF Act, Privacy Act
Assisting With Internal Dispute Resolution (IDR)
Gathering relevant credit and file documentation
Preparing structured, regulator ready responses
Ensuring required timeframes and frameworks are met
Who This Role Is For
Has experience as a Credit Analyst or Credit Assessor (bank, non-bank or brokerage)
Understands lending policy, approvals and credit risk
Has exposure to complaints, disputes or IDR processes
Wants to broaden their career while staying close to lending
Cares about doing things properly — especially when no one's watching
Takes ownership and follows issues through to resolution
Why High Performers Choose Infinity
A genuine pathway off credit assessment tools into broader QA and compliance
A growing function with room to expand responsibility and impact
High trust environment where quality work is visible and valued
Free access to Infinity programs — the same strategies that help clients cut decades off their loans
Access to investment property opportunities available to staff
A culture built on ownership, accountability, and doing the right thing
Giving Back Matters To Us
$250,000+ raised at Christmas **** for the Kmart Wishing Tree Appeal
$1,000,000+ raised at Christmas **** — with even bigger goals ahead
Ready to Step Off the Tools and Broaden Your Horizons?
If you're detail driven, credit savvy, and ready to play a bigger role in protecting lending quality we're looking for you.
#J-*****-Ljbffr

📌 Quality Assurance & Compliance Officer - Mortgage Lending (New South Wales)
🏢 Infinity Group
📍 New South Wales