Do you love IT & helping people solve IT problems? Are you looking to learn and grow your career? Do you have positive troubleshooting skills and like to run small projects?
Seeking:
Service Desk AnalystThis role looks after Level 1 Support, ideal for a graduate with 2-3 + years of experience and a person willing to grow and learn
Industry: Pharmaceutical Manufacturing
Location: South-Eastern Suburbs
Salary: Market Leading Salary + Perks + Free Parking
Day to day aspects of the Service Desk Analyst Role:
Provide day to day workstation and network troubleshooting and support, and working within the ICT Service Desk and be involved in day to day ICT operations.
Primarily based at one of the two main sites to welcome end-user requests and provide advice in conjunction with technical support.
The role will entail onsite support, phone support (with remote session where practical), on client workstation and smart devices, supporting operating systems, applications,



client networks and conferencing facilities.
Identification and logging of incidents, triage, categorisation and request prioritisation.
Participate in after-hours on-call roster supporting after hours production and operations.
Assist with administrative duties such as asset allocation, reconciliation and other non-technical administration duties.
Maintain in-depth knowledge, ensuring personal and professional development in line with the ICT strategy, provide advice on policies, processes and procedures relating to the transition of ICT Services
Work in accordance with personal and department agreed Service Levels.
It is a requirement of all our jobs that you have a PR or AU/NZ Citizenship. A work visa is not sufficient as all our jobs are permanent.
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📌 Service Desk Analyst (Melbourne)
🏢 Goodpeople HR
📍 Melbourne