Customer Technical & Support Specialist - CausalNew
Tacticall Recruitment – Chermside QLD
Permanent
No experience required
22h ago , from TactiCall Recruitment Services
Ideal for IT, Information Systems or Data Analytics graduates
Work with customers and technical teams to solve real system challenges
RediCase, part of Redbourne Business Services, provides specialised case management software to organisations across the health and community services sector.
We are seeking a Customer Technical & Support Specialist to join the RediCase team in Chermside. This varied role combines software support, data analysis, testing and customer assistance, helping users get the most from RediCase systems and workflows.
$***** per hour - Casual - Chermside
Ideal for IT, Information Systems or Data Analytics graduates
Work with customers and technical teams to solve real system challenges
RediCase, part of Redbourne Business Services, provides specialised case management software to organisations across the health and community services sector.
We are seeking a Customer Technical & Support Specialist to join the RediCase team in Chermside. This varied role combines software support, data analysis, testing and customer assistance, helping users get the most from RediCase systems and workflows.
What you'll be doing
Providing first and second-level software support via phone and email
Troubleshooting system issues and guiding non-technical users
Completing data analysis, reporting and quality assurance
Designing reports, forms and pages within the case management system




Monitoring and triaging software support requests
Identifying bugs and opportunities for system improvements
Testing new features and software changes
Working with Business Analysts, Testers and Developers on product improvements
What you'll bring
Strong analytical and problem-solving skills
Confidence learning complex software, systems and workflows
Excellent attention to detail and communication skills
Ability to explain technical information clearly to non-technical users
Experience in IT Helpdesk, Application Support or Data Analytics is highly regarded
Qualifications in IT, Information Systems, Data Analytics or similar are preferred, with recent graduates encouraged to apply
An interest in software testing, reporting and system improvement
About the chance
$***** per hour
Casual, onsite position based in Chermside
Hours across Monday-Friday with occasional weekend shifts
Exposure to application support, analytics and software testing
Work alongside Business Analysts, Developers, Testers and subject matter experts
Up to four weeks' notice can be accommodated for the right candidate
This is a great opportunity for someone who enjoys understanding how systems work, solving problems and helping users navigate technology.
Employment is subject to satisfactory Australian Criminal History and Working with Children checks.
If you're looking to build your technical experience within a varied, customer-focused software environment, we'd love to hear from you.
#J-*****-Ljbffr

📌 Customer Technical & Support Specialist - Causalnew (Queensland)
🏢 Tacticall Recruitment
📍 Queensland