At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online.
Our unique data and solutions empower thousands of customers globally, including industry giants like Google, eBay, and Adidas, to make game‐changing decisions that drive their digital strategies.
In ****, we went public on the Current York Stock Exchange, and we continue to reach new heights!
Come work alongside Similarwebbers across the globe who are bright, curious, practical and good people.
Customer Success Manager, Enterprise
with a background in digital marketing to increase client engagement, adoption and growth, by providing expert‐level strategic input for enterprise sized APAC accounts.
Why is this role so important at Similarweb?
The CSM's ability to create relationships with the clients, and help clients extract real business value, is essentially what keeps clients engaged with Similarweb for years.
The CSM is in the front line, bringing our SaaS platform to life for the client
The CSM is the one who helps position themselves and Similarweb in the face of the client, as an extension to their own company.
Making Similarweb an integral part of their business
So, what will you be doing all day?
Your role as part of the
Customer Success Team
means your daily
responsibilities
may include:
Be the primary point of contact for all users on your assigned accounts
Act as a trusted partner and advisor to customers, providing guidance and support throughout their journey with the Similarweb platform




Identify and mitigate account churn risks, implementing proactive measures to retain customers and enhance their experience
Manage and expand long‐term customer relationships, and ensure account longevity and renewals
Support in uncovering and identifying upsell opportunities during the customer's lifecycle
Develop strong subject matter expertise across all Similarweb products and offerings
Ensure our clients are engaged with the platform and understand the value it brings them towards achieving their business goals
This is the perfect job for someone who:
Fluent in English, written and spoken
Solid understanding of the digital marketing space and trends
3+ years experience in a client facing role, preferably in a SaaS company
Strong relationship building skills – ability to quickly build rapport and establish trust (both internally and with clients)
Analytical mindset with the ability to quickly digest a problem and identify a solution
Experience producing high quality client‐facing materials
Excellent problem solving and critical thinking skills
Team player who can collaborate effectively with colleagues and business partners
Why you'll love working at Similarweb
We offer competitive compensation packages to all employees.
We also emphasize community with regular team outings and happy hours.
Diversity and inclusion are core values.
We strive to create a workplace that reflects the communities we serve, where everyone can be authentic and is respected.
#J-*****-Ljbffr

📌 Customer Success Manager, Mid-Market (New South Wales)
🏢 Similarweb
📍 New South Wales