Service Desk Analyst Location: Melbourne (Onsite/Shift Roster) Contract: 4-Month Contract About the Opportunity: We're looking for two enthusiastic Service Desk Analysts to join a collaborative IT support team delivering exceptional technical support within a fast-paced enterprise environment.
This is an excellent opportunity for someone who enjoys solving technical problems, working with people, and building their IT support career.
You'll be part of a supportive team providing first-level technical support across hardware, software and networking issues while ensuring an outstanding customer experience.
If you're passionate about technology, enjoy troubleshooting, and thrive in a customer-focused environment, we'd love to hear from you.
Key Responsibilities Provide Level 1 technical support for hardware, software and networking issues.
Diagnose and troubleshoot customer incidents via phone, email and remote support.
Resolve or appropriately escalate support tickets within agreed SLAs.
Use remote access tools to investigate and resolve user issues.
Maintain accurate documentation and update support tickets regularly.
Collaborate with team members to ensure timely issue resolution.
Assist with operational documentation and knowledge sharing.
Deliver excellent customer service while communicating technical information clearly.




Participate in continuous improvement initiatives and internal training.
About You: You'll be successful if you have: Experience in a Service Desk, Help Desk, Desktop Support or Technical Support role.
Strong customer service experience with excellent communication skills.
A genuine passion for technology and IT support.
Strong troubleshooting and analytical skills.
Ability to work effectively within a team workplace.
Ability to prioritise tasks and manage multiple support requests.
Technical Knowledge (Highly Regarded): Experience or exposure to: Windows operating systems Remote Desktop / Remote Support tools Basic hardware and software troubleshooting TCP/IP networking DNS DHCP File systems and permissions Backup Restore processes Endpoint security and antivirus IT documentation and ticket management What's on Offer: 4-month contract opportunity Melbourne location Work within a collaborative enterprise IT environment Excellent opportunity to gain experience supporting enterprise users Join a supportive and knowledgeable technical team Please apply with current resume in Microsoft Word format only (.doc or .docx).
If you would like to have a confidential discussion, please contact Bidisha Swayamprava on ******, quoting reference JN -************.
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📌 Service Desk Analyst (Victoria)
🏢 Davidson
📍 Victoria