Mayday is proud to be partnering with a respected and growing funeral services organisation to recruit a Customer Care Administration Coordinator to join their Rhodes team.
This is a fast-paced, office-based role supporting a high-volume direct cremation service offering.
Focused heavily on administration, communication, and process coordination, this position is ideal for someone who enjoys structured work, thrives in a busy environment, and can confidently manage customer conversations over the phone.
This is not a face-to-face service role - all communication is handled via phone and email.
You'll play a key role in guiding customers through processes, coordinating documentation, and ensuring arrangements progress efficiently and accurately.
What you'll be doing: Managing inbound customer enquiries and service requests Explaining processes, documentation requirements,



and timelines clearly and professionally Coordinating administration from initial enquiry through to completion Liaising with internal departments and sister companies Following up outstanding documentation and information Working within KPI-driven turnaround timeframes Maintaining accurate records and system updates What we're looking for: Strong administration and organisational skills Excellent phone communication and customer service ability Confidence managing direct and sometimes sensitive conversations A calm, patient, and process-driven approach High attention to detail and ability to multitask Previous experience in contact centre, administration, customer service, or high-volume coordination roles Experience within funeral services is not essential.
Candidates from industries such as healthcare administration, insurance, logistics, contact centres, or other process-driven environments are encouraged to apply.
What's on offer: Full-time permanent prospect Monday to Friday hours only – no weekends Supportive and collaborative office environment Structured onboarding and training Stable and growing organisation 4 days onsite working from Rhodes office and 1 day from home If you're a strong communicator who enjoys structured administration and thrives in a fast-paced environment, we'd love to hear from you.

📌 Administration Funeral Arranger (New South Wales)
🏢 Mayday Recruitment Group
📍 New South Wales