Desktop Home Assessor North Lakes / Hybrid | Full-time Leading national insurer | Property claims focus Competitive salary + bonus + benefits MAYDAY is proud to be partnering with a leading national insurance organisation experiencing strong growth across its property claims division.
We're looking for a Desktop Home Assessor to join a high-performing team responsible for assessing and managing home insurance claims end-to-end using virtual tools.
This is a great opportunity for someone with a building, estimating or trades background who wants to step into a corporate environment while still using their technical knowledge in a meaningful way.
About the Role In this role, you'll manage a portfolio of home insurance claims from lodgement through to settlement, using desktop assessment tools and expert reports to determine scope, cost and repair outcomes.
You'll be responsible for: Conducting desktop assessments of property damage using virtual tools and supplier reports Determining cause of damage, policy coverage and appropriate repair methods Preparing accurate scopes of works and cost estimates Reviewing builder and supplier quotes to ensure value,



accuracy and timeliness Managing end-to-end claims outcomes within agreed SLAs Delivering a strong customer experience during what is often a stressful time Working closely with builders, suppliers, repairers and internal claims teams About You You'll bring a practical, hands-on understanding of building or construction and be comfortable working in a fast-paced claims environment.
You'll have: Experience in building, estimating, construction, or insurance assessing (trade background highly regarded) Strong understanding of residential building practices and repair methods Ability to interpret scopes, quotes and technical reports Strong attention to detail and sound decision-making skills Excellent communication and stakeholder management ability A customer-first mindset with resilience and empathy Why This Role?
Step into a stable, growing national insurer with strong career pathways Hybrid working and modern desktop assessment tools Strong training and onboarding for non-insurance backgrounds Clear development pathway into senior assessing or technical claims roles Supportive, cooperative team culture This is a great entry point into insurance for someone who knows how homes are built but wants to move away from site-based work.
You'll still use your technical expertise, just in a smarter, more flexible way.

📌 Desktop Home Assessor (Queensland)
🏢 Mayday Recruitment Group
📍 Queensland