IT Help Desk Analyst (Level *******-month FTC Location: Sydney | Hybrid (3 days in the office) We're partnering with a leading global professional services organisation to recruit an experienced IT Help Desk Analyst to join their national Technology team.
This is an excellent opportunity to join a highly regarded organisation known for its collaborative culture, investment in technology and strong career development opportunities.
You'll become part of a high-performing IT Help Desk team, supporting employees across the business while working with modern enterprise technologies in a fast-paced corporate environment.
Responsibilities: Provide Level 1 and Level 2 technical support for hardware, software and Microsoft technologies.
Log, manage and resolve incidents and service requests using an ITSM platform such as ServiceNow.
Troubleshoot desktops, laptops, mobile devices, printers and business applications.
Support Microsoft 365, Active Directory, user account administration and access requests.
Escalate complex technical issues to specialist infrastructure or applications teams where required.
Build, configure and deploy laptops and other end-user devices.
Maintain accurate documentation and contribute to the knowledge base.
Work within an ITIL Service Management framework, ensuring incidents and requests are managed in line with best practice.




Deliver an exceptional customer experience while supporting users across multiple office locations.
Contribute to continuous improvement initiatives within the IT Help Desk function.
Experience: Around 3 years' experience in an IT Help Desk, IT Support or Service Desk role within a corporate environment.
Experience supporting users in a professional services, legal, consulting or other enterprise organisation will be highly regarded.
Strong experience supporting Windows *****, Microsoft 365 and Active Directory.
Experience using ServiceNow or another IT Service Management platform.
Good understanding of ITIL principles and incident management.
Excellent communication and stakeholder management skills, with a customer-first approach.
Strong troubleshooting skills with the ability to prioritise and manage multiple requests.
Relevant Microsoft, ITIL or CompTIA certifications are advantageous but not essential.
What's on Offer: Join a leading global professional services organisation with a solid investment in technology.
Hybrid working model (3 days in the office).
Exposure to enterprise-scale technologies and a diverse user base.
Ongoing training, mentoring and genuine career progression opportunities.
Collaborative, supportive team culture with a focus on continuous learning.

📌 It Help Desk Analyst (New South Wales)
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