At Certis Security Australia, we deliver creative, integrated security solutions that create safer environments — including major events and high-profile sites across Australia.
Our commitment is to a Safer, Smarter and Better workplace, where people are supported, respected and empowered.
As Australia's only next-generation security company operating at scale, we're transforming how we work through technology, automation and operational excellence.
Job Impact
As a senior operational and commercial leader, this role is accountable for the performance, growth, and stability of a high-profile, strategic client portfolio across New South Wales and further afield.
Operating as a true leader of leaders, you will own executive client relationships, commercial outcomes, and governance across complex, multi-site contracts—ensuring Certis consistently delivers on its commitments while strengthening long-term partnerships.
This is more than service delivery.
You will act as a trusted advisor to major clients, shaping strategy, driving transformation, and unlocking growth opportunities across a portfolio that sits at the heart of our business.
Your ability to balance operational excellence with commercial discipline will directly influence contract health, retention, and expansion.
You will also play a critical role in taking services to market—supporting tenders, rebids, and solution design—while leveraging data, technology, and insight to build sustainable capability at scale.
As we build we require individuals that aren't afraid of the detail, able to lead from the front and demonstrate a willingness to get stuck into the detail to problem solve.
What You'll Be Responsible For:
Key Account & Client Leadership
Own executive relationships across major and strategic client accounts, acting as the primary interface and escalation point
Build deep, multi-level stakeholder relationships and position Certis as a trusted, long-term partner
Lead structured governance including WBRs, MBRs, QBRs, executive forums, and performance reporting
Drive client retention, satisfaction, and organic growth through strong commercial and operational outcomes
Translate client strategy into actionable account plans, identifying cross-sell and upsell opportunities




Partner with internal teams to deliver innovative, value-led security and technology solutions
Operational Leadership & Service Delivery
Hold end-to-end accountability for service delivery across a complex, high-profile portfolio
Ensure contractual KPIs, SLAs, compliance obligations, and customer expectations are consistently achieved
Lead from the front—setting the benchmark for service excellence in highly regulated environments
Oversee workforce deployment, rostering integrity, and operational readiness across sites
Govern operational risk, audit outcomes, and compliance frameworks
Commercial & Portfolio Performance
Own P&L; performance, including revenue, margin, cost-to-serve, and contract profitability
Drive labour efficiency and actively manage unrecovered labour and cost leakage
Lead pricing input for variations, renewals, and new opportunities
Support tenders, rebids, and scope reviews with strong commercial insight
Use data and analytics to inform decision-making, forecast performance, and optimise results
Reporting, Analytics & Insight
Own portfolio-level reporting across financial, operational, and risk metrics
Translate data into clear, executive-level insights and recommendations
Monitor leading indicators (incidents, workforce trends, client feedback) to proactively manage risk
Identify opportunities to improve performance, stability, and growth
Technology, Transformation & Continuous Improvement
Leveraging technology, systems, and data to improve service delivery, scalability, and customer insight
Driving standardisation, quality, and continuous improvement across the portfolio
Supporting Certis' broader transformation agenda and best‐practice adoption across sites
What You'll Bring
Essential
Strong key account and client relationship management experience, ideally within
security or contract‐based services




Proven senior operational leadership experience managing large, complex service portfolios
Deep understanding of commercial drivers including margin management, labour efficiency, and contract health
Demonstrated success in retaining, growing, and stabilising client portfolios
Hands‐on leadership style with the ability to influence, problem‐solve, and deliver outcomes
Excellent organisational, communication, and stakeholder management skills
Desirable
Current Security Licence (desirable not essential Security Advisor subclass)
Deep understanding of the security industry and its regulatory environment
Exposure to technology‐enabled transformation or data‐driven service models
Benefits & Culture
What We Offer:
Technology-led, intelligent security and facilities management solutions across Australia's most critical sectors.
Collaborative, fast-paced work environment with hybrid work arrangements.
Opportunities to work with senior stakeholders and contribute to strategic success.
Commitment to diversity and inclusion; applications encouraged from women, Aboriginal and Torres Strait Islander peoples, and candidates from diverse backgrounds.
Employee benefits such as retail discounts, annual awards, Regular employee engagement survey and a Reward & Recognition Framework
Diversity Statement
Within Certis Australia, we believe our strength lies in the diversity of our people.
We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement.
Our commitment to aSafer, Smarter and Betterworkplace ensures every employee is supported, respected and empowered.
We actively encourageFirst Nations and Torres Strait Islander peoples,veteransand candidates from diverse backgrounds to apply.
Certis Security Australia – Master Licence Details
Sydney Night Patrol & Inquiry Co Pty Ltd
NSW *********
ACT ********
QLD *****
WA SA*****
NT 345
SA ISL ******
TAS ****
Certis Security Australia Pty Ltd
NSW *********
ACT ********
QLD *******
WA SA *****
SA ISL ******
VIC Z*********S
VIC Z*********S
NT ****
TAS *********
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📌 Key Account Manager (New South Wales)
🏢 Certis Group
📍 New South Wales