Salary of $62,500 plus Super plus weekly commission, plus car park Based in Southport - onsite parking Opportunity for growth and development A growing finance organisation is seeking an organised and customer-focused Accounts Administration Officer to join their friendly and supportive team.
This is a varied role combining administration, customer account management and accounts receivable responsibilities.
You'll be responsible for managing customer enquiries, maintaining accurate account records and working with clients to ensure their payment arrangements remain on track.
Key Responsibilities Manage a high volume of customer enquiries via phone, email and the client portal.
Provide information and support regarding customer loan accounts and payment arrangements.
Process account updates, payment changes and general account maintenance.
Assist customers with overdue accounts through professional and empathetic soft collections conversations.
Support customers in maintaining agreed payment plans and resolving account queries.
Complete customer consultations and accurately record personal and financial information.
Assist the Sales team with customer documentation and account administration.




Maintain accurate records and ensure all information is entered into internal systems.
Provide general administrative support to the wider team.
About You Previous experience in administration, accounts receivable, customer service or finance administration.
Experience within lending, finance, banking or credit environments will be highly regarded.
Strong organisational skills with excellent attention to detail.
Confident communicating with customers over the phone and in writing.
Ability to build rapport and negotiate positive customer outcomes.
Skilled, empathetic and solutions-focused approach.
Able to work both independently and as part of a collaborative team.
Comfortable working towards team and individual performance targets.
Knowledge of responsible lending, credit or debt collection regulations is advantageous but not essential.
If you're looking for a role where you can utilise your administration skills while building a career in finance and accounts, we'd love to hear from you.
Apply now or contact Vanessa at ****** for a confidential discussion.

📌 Administration And Accounts Officer (Queensland)
🏢 KBH Solutions
📍 Queensland