14th July, **** Join an Established Australian Collections Agency This is an outstanding opportunity to join a well-established, locally owned collections agency based in Keysborough .
With a strong reputation built over many years, the business partners with leading organisations across the utilities, telecommunications and financial services sectors , delivering professional early, mid and late-stage debt recovery solutions.
You'll enjoy a supportive, team-oriented environment where your contribution is recognised, your success is rewarded, and you'll have the autonomy to manage your own portfolio.
About the Role As a Collections Officer, you'll take ownership of a portfolio of accounts, working with customers to achieve positive outcomes while maintaining compliance and delivering excellent customer service.
Key Responsibilities Manage a portfolio of early,



mid and late-stage collections Negotiate payment arrangements and resolve outstanding accounts Conduct skip tracing where required Assist with legal escalation and recovery processes Maintain accurate file notes and customer records Ensure compliance with company policies and industry regulations Achieve individual KPIs and performance targets Deliver professional customer service while maintaining strong collection outcomes About You To be successful, you will ideally have: Previous experience in credit or debt collections Collections agency experience highly regarded Experience across early, mid and late-stage collections Skip tracing experience (desirable) Solid negotiation and communication skills Ability to manage a high-volume portfolio Skilled telephone manner Strong computer skills and attention to detail Ability to work independently and as part of a team Current Australian working rights What's on Offer Established Australian-owned business Supportive, non-corporate culture Modern office based in Keysborough Structured training and ongoing support Work-from-home flexibility (1–2 days per week after training) On-site parking KPI-based bonus opportunities Long-term career opportunity with an industry leader If you're an experienced Collections Officer looking for a role where you can take ownership of your portfolio, work within a supportive team and be rewarded for your performance, we'd love to hear from you.
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📌 Collections (Victoria)
🏢 SYMMETRY HUMAN RESOURCES GROUP
📍 Victoria