Own the commercial engine of World360 Rewards—turn complex loyalty economics into bold, executive‐level decisions that drive real impact.
ABOUT THE OPPORTUNITY As a Senior Commercial Analyst — Loyalty, you will take ownership of the commercial intelligence behind the World360 Rewards program, operating as a self-directed, executive-facing leader.
You will shape the program's commercial agenda, influence strategic decisions, and play a critical role in how investments, partnerships, and performance are evaluated.
This is a high-impact role where your insights and recommendations directly influence the P L of a growing loyalty program.
You will collaborate with senior stakeholders across finance, brand teams, and external partners to drive commercial outcomes and unlock new opportunities.
KEY RESPONSIBILITIES • Support ad hoc commercial analysis and strategic planning initiatives • Establish and maintain partner performance tracking aligned with contractual obligations • Leverage tools such as Excel, Power BI, and AI-assisted analysis to generate insights • Collaborate with brand finance teams to align reporting frameworks and validate accruals • Produce monthly performance reporting with variance analysis and forward-looking insights • Lead annual budgeting and ongoing forecasting cycles in partnership with Finance leadership • Translate complex program economics into clear, actionable insights for senior stakeholders • Continuously improve models, reporting tools, and analytical frameworks as the program scales • Present commercial findings to senior leadership including GM Finance and CFO stakeholders • Identify commercial risks, opportunities, and gaps across the program's P L and partner portfolio • Support commercial negotiations with financial modelling, sensitivity analysis, and deal structuring insights • Develop business cases and scenario analyses with clear assumptions, sensitivities, and recommendations • Design and deliver KPI frameworks covering member growth, redemption rates, revenue, and cost metrics • Own and maintain commercial models including partner economics, points cost modelling, breakage and liability scenarios,



and ROI analysis • Build dynamic financial models to support decision-making across partnerships, marketing investments, technology deployments, and program strategy • Act as the primary commercial finance partner for the EGM, World360 Rewards, proactively driving analysis and recommendations EXPERIENCE QUALIFICATIONS • Bachelor's degree in Commerce, Finance, Business or equivalent • CA or CPA qualified or working towards qualification (preferred) • Experience with Power BI or similar data visualisation tools (desirable) • Proven ability to operate autonomously and self-direct commercial priorities • Experience building KPI frameworks, reporting, and forecasting cycles • Strong communication and presentation skills with executive stakeholders • 5+ years' experience in commercial finance, FP A, or a senior analytical role • Strong commercial judgment and ability to translate analysis into business implications • Demonstrated ownership of commercial modelling and decision-making, not just execution • Advanced financial modelling skills in Excel (dynamic models, scenario analysis, business cases) • Experience in loyalty programs, financial services, or high-volume transaction businesses (desirable) • Exposure to partner negotiations, deal economics, or contract performance analysis (desirable) ABOUT THE BRAND World360 Rewards (part of Flight Centre Travel Group) is a global loyalty platform that helps brands engage and inspire through unforgettable rewards—from travel experiences to gift cards and more.
It's a smarter way to recognise, motivate, and connect with the people who matter most.
WHAT YOU'LL ENJOY: ??♀️Culture:



you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd ?? Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability ?Development: Individualised Learning Development pathway options ?Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages ?Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia's leading retailers, health and wellness discounts, financial planning advice, employee share plan and more ?Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more ?Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within ?Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym ?Mental Health: Support and Employee Assistance Program for staff and family ?Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in ****) ?? Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave ? Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the setting ? Be part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave #LI-BC1#LI-Onsite Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies.
Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.

📌 Senior Commercial Analyst- South Bank, Qld (Queensland)
🏢 Flight Centre Travel Group
📍 Queensland