We're partnering exclusively with one of Australia's leading industry superannuation funds to recruit Complaints Resolution Officers for an initial 3-month temporary project, with potential for extension.
The role: Support the Member Experience team by managing a portfolio of member cases from start to finish.
Communicate with members via phone and email to deliver timely, empathetic and practical resolutions.
Approximately 70% administration and 30% phone-based.
Focus on resolving allocated cases and delivering an exceptional customer experience rather than triaging recent matters.
About you: Previous experience in complaints resolution, customer service or case management will be advantageous Prior experience within superannuation in essential for this role.




Strong written and verbal communication skills with the confidence to pick up the phone and resolve issues proactively A genuine customer-first approach with empathy and professionalism Excellent organisation and attention to detail What's on offer?
Initial 3-month contract with potential for extension Immediate start available Hybrid working - 3 days in the office initially, reducing to 2 days at the office, if preferred.
Competitive hourly rates Successful applicants will be required to complete a Fit2Work background check prior to commencement.
If you're available to work within one week, passionate about delivering outstanding customer outcomes and enjoy resolving issues in a fast-paced environment, we'd love to hear from you.

📌 Resolutions Officer- Superannuation (Victoria)
🏢 Sharp & Carter
📍 Victoria