1d ago , from Illawarra Mercury Job Board
Ready to shape the future of work? At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Senior Consultant. In this role, you will solve complex problems, shape customer strategy, and drive meaningful transformation outcomes. The role focuses on tackling ambiguous challenges, translating customer and business needs into practical solutions, and delivering impact across customer experience, operations, and digital. We're particularly looking for people with strong structured thinking,



and experience in transformation or process improvement areas.
Responsibilities
Lead strategic problem-solving and transformation initiatives across a range of business functions and industries.
Structure and analyze complex business challenges, identifying root causes and actionable recommendations.
Partner with clients and stakeholders to define strategic priorities, transformation roadmaps, and implementation plans.
Translate customer, operational, and business needs into practical solutions that drive measurable outcomes.
Conduct quantitative and qualitative analysis to support decision‐making and business case development.
Identify opportunities to improve customer experience, operational performance, process efficiency, and digital capability.
Support the delivery of transformation programs, ensuring initiatives move from strategy into execution.
Skills required
Experience in strategy consulting, management consulting, transformation, business improvement, operational excellence, or a related field.
Proven experience solving complex business problems in ambiguous environments.
Experience leading or supporting transformation, process improvement, organisational change, or customer‐focused initiatives.




Robust stakeholder management skills, with the ability to influence and engage senior leaders.
Demonstrated ability to develop strategic recommendations backed by data and insight.
Excellent communication and presentation skills.
Why join Genpact?
Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
Make an impact – Drive change for global enterprises and solve business challenges that matter
Accelerate your career – Get hands‐on experience, mentorship, and continuous learning opportunities
Work with the best – Join 140,000+ bold thinkers and problem‐solvers who push boundaries every day
Thrive in a values‐driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.
Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
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📌 Senior Consultant (Sydney)
🏢 Genpact
📍 Sydney