Entourage Technology Pty Ltd e Tamworth NSW
Level 3 - IT Technician -
Entourage Technology - Tamworth - Full Time
Join one of Northern NSW's leading MSPs
We're a locally owned Managed Service Provider supporting businesses across Northern NSW. We're growing, and looking for an experienced Level 3 Technician to join our Technical Operations team - someone who enjoys solving tricky problems, mentoring others, and building great client relationships.
The Role
You'll be a senior technical resource across cloud, infrastructure and networking - the go-to person when Level 1/2 engineers hit something tricky. Day to day you'll:
Support and troubleshoot Microsoft 365, Azure, Entra ID, Intune, Windows Server, AD, Hyper-V/VMware
Handle networking (routing, switching, wireless, VPNs, firewalls) and backup/DR
Deliver projects like server upgrades, M365 migrations and cloud transformations
Mentor junior engineers and help improve how we work
Build strong,



trusted client relationships
What You'll Need
5+ years in an MSP environment
Solid Microsoft 365, Azure, Entra ID and Intune experience
Windows Server/AD and virtualisation (VMware or Hyper-V) experience
Strong networking fundamentals (VLANs, VPNs, DNS, DHCP, TCP/IP, firewalls)
Backup/DR experience
Great communication and customer service skills
Nice to Have
Microsoft/Azure certifications, Fortinet/Sophos/Cisco/Ubiquiti experience, PowerShell, ITIL, ConnectWise or similar PSA/RMM, cybersecurity tools (Defender, Sentinel, MDR).
Why Join Us
Market-competitive salary, real career progression, ongoing training, exposure to varied tech and industries, and a supportive team where your ideas actually matter.
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📌 Level 3 It Technician (West Tamworth)
🏢 Entourage Technology
📍 West Tamworth