A Customer Service Associate (CSA) serves as the primary contact for customers, handling inquiries, resolving complaints, and providing information about products/services via phone, email, or chat to ensure satisfaction and build loyalty, involving tasks like processing orders, managing accounts, troubleshooting issues, and documenting interactions while collaborating with other teams.
Customer Service Responsibilities list: Manage large amounts of incoming phone calls Generate sales leads Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints,



provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Requirements and skills Proven customer support experience or experience as a Client Service Representative Track record of over-achieving quota Robust phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively High school diploma

📌 Customer Service Associate (New South Wales)
🏢 Cora mobile
📍 New South Wales