About the Brand One of Australia's leading contemporary fine jewellery brands, known for a distinctive design language, handcrafted pieces, and a loyal international client base.
With growing retail, ecommerce, wholesale, and international channels, the business is seeking an experienced General Manager to lead its next phase of growth.
The Prospect Reporting to the Founder and Creative Director, the General Manager takes full ownership of commercial performance and day-to-day business leadership.
You'll oversee sales, marketing, ecommerce, operations, finance, and client experience leading a small, high-performing team and driving sustainable growth across all channels.
Key Responsibilities Business Leadership Lead strategic planning and annual business planning alongside the Founder Drive revenue growth and profitability across retail, ecommerce, and wholesale Monitor performance through KPIs, reporting, and forecasting Identify commercial opportunities that support long-term growth Brand, Marketing Ecommerce Oversee the annual marketing and communications strategy across all channels Manage CRM, email, social media, PR, partnerships, events, and campaign execution Lead ecommerce performance across Shopify and digital platforms Oversee SEO, paid media, content strategy, and digital agency relationships Protect and strengthen the brand's luxury positioning Retail,



Sales Wholesale Oversee flagship boutique performance and develop clienteling initiatives Grow domestic and international wholesale partnerships Execute branded events, trunk shows, and channel sales strategies Operations Finance Manage day-to-day operations including inventory, logistics, production, and supplier relationships Prepare budgets, forecasts, and financial reports; monitor profitability and cash flow Ensure quality control across all products and customer touchpoints Team Leadership Recruit, develop, and retain a high-performing team Build a culture of accountability, collaboration, and continuous improvement Conduct regular reviews and establish clear KPIs across the business Product Merchandising Collaborate with the Founder on product launches, range planning, and pricing strategy About You 5+ years of senior leadership experience in luxury retail, fine jewellery, fashion, or premium consumer brands Strong commercial acumen with a track record of driving growth Broad experience across ecommerce, CRM, digital marketing, and retail operations Solid financial management and forecasting capability Confident people leader with excellent communication and organisational skills Experience with Shopify, Klaviyo, Canva, and retail POS systems highly regarded Reach out for more information and a confidential chat ****************************

📌 General Manager (New South Wales)
🏢 JIVARO recruitment
📍 New South Wales