Looking for a client-facing technical role where you can solve complex problems and influence real product outcomes?
Join a global SaaS technology company offering a great salary package and hybrid working from its Northern Beaches office.
We're currently looking for a Technical Account Manager to support a portfolio of enterprise customers using sophisticated point-of-sale, payments and customer engagement platforms.
You'll act as the link between customers and internal Support, Product and Engineering teams - investigating technical issues, supporting implementations and translating customer requirements into clear user stories.
The Role Manage technical relationships across a portfolio of enterprise customers Support software implementations and ongoing platform optimisation Investigate application, integration and configuration issues Manage escalations, incidents, bug tickets, fixes and patch updates Gather customer requirements and translate them into user stories Coordinate resolutions with Support, Product and Engineering teams Support product demonstrations, releases and acceptance testing Provide clear technical updates to customers and senior stakeholders Maintain account documentation,



issue registers and action plans About You Experience in technical account management, application support, implementation or technical customer success Technical support capability beyond traditional Level 2 service desk work Experience implementing or supporting SaaS platforms Strong troubleshooting and technical issue management skills Experience with Jira, Zendesk or similar ticketing systems Ability to gather requirements and create user stories Confident working directly with customers and senior stakeholders POS, payments, hospitality or retail technology experience is highly regarded Key Details Permanent full-time position Northern Beaches location Hybrid working arrangement Global SaaS technology company Broad role across support, implementation, product and customer success This is a excellent opportunity for a Technical Account Manager, Senior Application Support Analyst, Implementation Consultant or Technical Customer Success Manager ready to take greater ownership across customers, technology and product outcomes For a confidential discussion, please hit APPLY or contact Georgia Engel at Northbridge Recruitment on ************.

📌 Technical Account Manager (New South Wales)
🏢 Northbridge Recruitment
📍 New South Wales