IT Telecomms Help Desk / Support Sydney Permanent / Full Time Work for a globally recognised automotive manufacturer Supportive team, excellent culture and exciting environment Free onsite parking, contemporary offices, nearby gym childcare facilities Work for a globally recognised automotive manufacturer Supportive team, excellent culture and exciting environment Free onsite parking, modern offices, nearby gym childcare facilities About the organisation Join one of the world's largest automotive groups, renowned for innovation, engineering excellence and some of the industry's most recognised vehicle brands.
With a global footprint spanning over 150 countries, this organisation offers a collaborative, enterprise-scale environment where you'll work with modern technologies while supporting a diverse and professional user base.
About the role As the first point of contact for IT support, you'll be responsible for delivering high-quality Level 1 and Level 2 desktop support while taking ownership of incidents through to resolution.
You'll thrive in a structured global workplace where initiative, problem-solving and excellent customer service are highly valued.
Your key responsibilities will be: Provide Level 1 Level 2 desktop support to 350+ users Support users face-to-face, on the phone and remotely Manage user accounts, onboarding and access requests to different systems Troubleshoot issues across Windows 10, Microsoft 365, Active Directory, Exchange, Teams,



iPhones and additional Hardware, Software and Applications Assist with SOE deployments, upgrades, and project work (rollout, migrations, etc.) Maintain hardware and software asset management records Support executive users with a high level of professionalism Follow global IT processes while taking ownership of incidents from start to finish What you'll bring 2-3+ years' Desktop Support experience in a corporate environment.
Strong knowledge of Windows 10, Microsoft 365, Active Directory and Exchange.
Excellent customer service and communication skills.
A proactive mindset with the ability to investigate and resolve issues independently.
SOE deployment or desktop rollout experience is highly regarded.
Driving license a plus Relevant industry certifications such as ITIL, MSA, MCSE, etc.
What's in it for you Work for one of the world's most recognised automotive brands.
Gain exposure to enterprise technologies and global IT operations.
Join a supportive, collaborative team that values ownership and initiative.
Enjoy a stable 3-year contract with possibility to extend Career development opportunities Close-knit team with great culture, team building activities, etc.
Free onsite parking and modern office facilities.
$75,000 per annum + super + bonus If you're passionate about technology, enjoy solving problems, and take pride in delivering outstanding customer service, we'd love to hear from you.

📌 Desktop Support Engineer (New South Wales)
🏢 AC3 Australia
📍 New South Wales