Job Description About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.
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Key Responsibilities Provide Subject Matter Expertise (SME) across Telecom Business Support Systems (BSS), with a focus on Mediation, Billing, and OFT/MFT platforms.
Support business-critical transformation initiatives by leveraging strong telecom domain knowledge and technical expertise.
Manage and provide Production Support for telecom applications, ensuring system stability, performance, and timely issue resolution.
Lead end-to-end testing activities for production and non-production environments across BSS, Wholesale, and Customer Care applications.
Collaborate with business users, technical teams, and client stakeholders to gather requirements, understand business needs, and align delivery priorities.
Validate application functionality, business processes, and system integrations to ensure quality and compliance with business requirements.
Analyze, troubleshoot, and resolve application issues, defects, and production incidents to minimize service disruptions.
Support mediation and billing processes, including data collection, processing, validation, and reconciliation activities.
Coordinate defect management activities, including root cause analysis, impact assessment, and resolution tracking.
Participate in application maintenance, system enhancements, and deployment activities to support continuous business operations.
Monitor system performance and identify opportunities for process optimization and service improvements.
Ensure successful delivery of project milestones by supporting testing, release validation, and operational readiness activities.
Contribute to improving customer and client experience by maintaining high-quality application performance and service delivery standards.
Prepare and maintain project documentation, test artifacts, issue logs, and operational support materials as required.
Work closely with cross-functional teams to drive effective communication, collaboration, and successful project outcomes.
Preferred Experience Expertise 9+ years of experience in the Telecommunications industry.
Strong expertise in Mediation, Billing, OFT/MFT systems, and Telecom BSS platforms.
Experience supporting Wholesale and Customer Care applications within complex telecom environments.
Proven experience in production support, application testing, incident management, and system maintenance.
Robust analytical, problem-solving,



stakeholder management, and communication skills.
Accenture Progressive Employee Benefits To view our Progressive Employee Benefits covering Health, Wellbeing, Progressive Leave Options, Sustainability click on the link below.
Progressive Employee Benefits – Australia We are a WORK180 Endorsed Employer, to see our benefits and policies click here All our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development.
You'll also have opportunities to hone your functional skills and expertise in an area of specialization.
We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster.
Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates.
The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
Accenture is a an EEO and Affirmative Action Employee of Females/Minorities/Veterans/Individuals with Disabilities.
Equal Employment Opportunity Statement for Australia and New Zealand: At Accenture, our intention is to foster a culture and a workplace in which all of our people feel a sense of belonging and are respected and empowered to do their best work.
We encourage applications from all people with the relevant skillset, and we are committed to removing barriers to the recruitment process and employee lifecycle.
All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination.
If you require any accommodations or adjustments for interviews and/or at work, please reach out to ****** or contact us at *************** (Australia) or ************ (New Zealand).
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Locations Sydney Additional Information Equal Employment Opportunity Statement for Australia and New Zealand At Accenture, we recognise that our people are multi-dimensional, and we create a work environment where all people feel like they can bring their authentic selves to work, every day.
Our unwavering commitment to inclusion and diversity unleashes innovation and creates a culture where everyone feels they have equal opportunity.
Our range of progressive policies support flexibility in 'where', 'when' and 'how' our people work to ensure that Accenture is an organisation where you can strive for more, achieve great things and maintain the balance and wellbeing you need.
We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle.
All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination.
If you require any accommodations or adjustments for interviews and/or at work, please reach out to ****** or contact us at *************** (Australia) or ************ (New Zealand).
To ensure our workplace is inclusive and diverse we are setting bold goals and taking comprehensive action.
To achieve these goals, we collect information that allows us to track the effectiveness of our Inclusion and Diversity programs.
Learn how Accenture protects your personal data and know your rights in relation to your personal data.
Read more about our Privacy Statement.
About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity.
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We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment.
We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health.
We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences.
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📌 *Packaged App Development Assoc Manager* (New South Wales)
🏢 Accenture
📍 New South Wales