Responsibilities Investigate, troubleshoot, resolve and/or take ownership of and manage customer faults and queries through to resolution within appropriate SLA and service measures Perform troubleshooting across LAN/WAN Ensure that all fault tickets are updated fully and appropriately with regard to the issue, troubleshooting is undertaken and outcomes and resolution of the fault Deliver high-quality customer outcomes by following all relevant processes and procedures, whilst being prepared and able to think outside the square when required Create, design and keep documentation and procedures up to date.
Effective and productive management of escalations, both external and internal Management of incidents escalated to 3rd party vendors and process partners Assist with root cause diagnosis and identification of problem and incident trends to proactively reduce fault volumes Perform research, analysis and design of technical solutions to meet Project requirements Provide technical leadership on different projects assisting another member of the team Ensure that existing technology investments are optimized if applicable Project responsibilities within project planning, work plan development and Resourcing Who are you 5+ years of solid working experience on network infrastructure, implementing and maintaining switches,



and routers for large size services providers and/or enterprise companies Experience in SP Routing Extensive knowledge of IOS-XR and ASR Experience in Service Provider projects implementations Scripting network automation Proficient programming experience in automation using Python, Bash, Ruby, or similar programming languages.
Australian Citizen and/or Permanent Resident Technical Skills Routing Switching (EIGRP, OSPFv2, BGP, Policy-Based Routing (PBR), route filtering, redistribution, summarisation, VTP, STP, RSTP+, trunking, VLANs, Layer 3 switches, HSRP, VRRP, EtherChannel, transparent bridging, SPAN, RSPAN, DHCP snooping, inter-VLAN routing, port security, CEF, Private VLANs); Security Firewalls (access rules, VPN policies and tunnels, NAT/PAT, IPS/IDS); Load Balancing (pools, VIPs, health monitors, session persistence); SD-WAN (Cisco Meraki SD-WAN deployment, configuration and upgrades); Cloud Computing (Microsoft Azure – AZ-104, AZ-500, AZ-700); DDI (DNS changes, IPAM reservations); Wireless (WLCs, enterprise access points); LAN (Cisco Catalyst switches, ISR routers, ASR routers).
Desired Certification CCNP or CCIE Cisco Certified DevNet Associate Certified Kubernetes Administrator

📌 Computer Network And System Engineer (Sydney)
🏢 L2X TECHNOLOGIES
📍 Sydney