ICT Operations Officer Level 2 Support Canberra (Onsite) Baseline Security Mandatory 12-Month Contract with 2*12 months extensions ASAP start avaliable About the Role We are seeking an experienced ICT Operations Officer to deliver high-quality end-user support within a dynamic enterprise environment.
This role is suited to someone who thrives in a fast-paced setting, enjoys solving complex technical issues, and takes pride in delivering exceptional service particularly to executive stakeholders.
You'll act as a key escalation point for Level 2 incidents, ensuring issues are resolved efficiently while maintaining a strong focus on user experience.
Key Responsibilities Act as the primary escalation point for Level 2 incidents and requests Take full ownership of complex or high-impact technical issues through to resolution Provide advanced troubleshooting across desktops, applications, and endpoint technologies Support video conferencing systems (Teams Rooms, AV setups, hybrid meetings) Troubleshoot printing and MFD environments Support Microsoft 365 applications and enterprise systems Assist with cloud-integrated services, including Azure and identity management (Entra ID) About You You are a customer focused IT qualified with strong technical capability and excellent communication skills.
You bring a calm and professional approach, particularly when supporting senior stakeholders in high pressure environments.
Required Experience Skills 3-5 years' experience in IT support (Service Desk / Desktop Support / similar) Strong experience resolving Level 2 incidents in an enterprise environment Expertise in Microsoft 365 (Teams, Outlook, SharePoint, OneDrive)



Solid knowledge of Windows ***** environments Experience supporting video conferencing and meeting room technologies Experience with printing and MFD environments Familiarity with ServiceNow (or similar ITSM tools) Strong troubleshooting skills across desktop, applications, and connectivity Desirable Experience supporting executive or VIP users Exposure to Intune, endpoint management, or application deployment Basic scripting or automation skills (e.g. PowerShell) If you wish to apply for this position, please submit your resume by clicking the 'Apply Now' button.
For further information please contact Abhi Naik at Clicks IT Recruitment on ***************.
At Clicks we embrace diversity, inclusion and equal opportunity.
First Nations people are encouraged to apply.
We provide reasonable adjustments, including alternate formats to the recruitment process for individuals with a disability.
If you require an adjustment to be made during the recruitment process, please call ************ or email ****** Apply Now Job Summary Pay: $70 per hour Location: ACT Job Type: Contract Specialisation: Help Desk/Support Reference ID: BBBH***** Jobseeker FAQs FAQ 1 Optional.
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📌 Ict Operations Officer/Helpdesk Officer (Australia)
🏢 Clicks It Recruitment
📍 Australia