Policy and Process Lead $**** to $**** per day.
A leading enterprise organisation is seeking an experienced Policy and Process Lead who can establish recent processes and policies for their Complaint Handling department.
Profiles with a background in Complaints, Scam Prevention, Contact Centre or Claims processing will be a strong fit.
Long term contract - Hybrid in Sydney.
Responsibilities: Draft the policy framework for complaint handling ensuring it complies with regulatory standards Define and document the end to end complaint handling process from intake to resolution Test the existing operating design against the compliance requirements Define and document the governance model for complaint handling Desired experience: Background in Policy and process development within complaints, scam prevention, contact centre or claims processing Experience with governance and compliance testing existing processes and policies Experience creating policy frameworks Experience working in a highly regulated industry

📌 Policy And Process Lead (New South Wales)
🏢 Talenza
📍 New South Wales