Visitor Experience Specialist Corporate Services Permanent Part Time (2 positions - job share) Hervey Bay Stream A Level 3 - $***** per hour plus superannuation At Fraser Coast Regional Council our people are our most important asset and central to achieving our purpose of Building Better Communities Together.
What we are looking for: Are you passionate about safety, community facilities and creating positive visitor experiences?
We are seeking two part-time Visitor Experience Specialists to support the safe, efficient and welcoming operation of the Hervey Bay Community Hub.
Working as part of an integrated service model, these roles provide operational coverage across the Hub's extended opening hours and six-day operating week.
Together, the positions support building security, visitor management, emergency response and day-to-day facility operations, helping ensure a safe, professional and welcoming environment for all users of the facility.
The positions combine building operations, safety and security responsibilities with visitor support functions, creating a visible and approachable presence within one of Council's key community facilities.
What your day will look like: Welcome visitors and provide wayfinding, information and building access support Monitor visitor behaviour and assist with managing challenging situations using de-escalation techniques Conduct building patrols and support security and public safety procedures Assist with parking oversight and routine building operational activities Respond to emergencies, including evacuation support, first aid and incident response Maintain knowledge of building services, programs and procedures to enhance visitor experiences Please click here to view a full position description.
What you'll need for success:



CPP***** Certificate II in Security Operations or similar Current First Aid Certificate Current Blue Card Valid Queensland Class C or CA Driver Licence Ability to manage challenging behaviours and apply effective de-escalation techniques Knowledge of security procedures, building access protocols and routine patrol practices Strong interpersonal and communication skills with a customer-focused approach Ability to work independently and exercise sound judgement in dynamic situations What's nice to have: Demonstrated experience in customer service, concierge or visitor-facing environments Diploma (AQF 5) or higher qualification in security, customer experience or a related field Experience working in community facilities, public venues or similar environments We understand that not all candidates will meet every selection criterion.
If you have the right approach and the ability to contribute effectively, we welcome your application.
Perks of Working with Council Committed to providing quality services to our community, we strongly support an inclusive and values driven culture, recognising your individual skills, knowledge and talent.
As part of this we have implemented our Leadership Development Program, Boss to Coach.
We also create cutting-edge solutions to labour shortages through our TEMPO program which has been recognised by our HR peers nationally in ****, as well as winning the LGMA **** Excellence in Innovation award.
Click here to review our Employee Value Proposition.
What we Offer: Values based culture Employee discount shopping program Professional development Versatile working arrangements including work from home Study assistance program Novated leasing 24/7 access to Employee Assistance Program Paid maternity and paternity leave Paid emergency services leave Uniform subsidy Years of service rewards Apply now: Applications close 11pm on Tuesday 11 August **** - subject to change pending qualified applications received.
A cover letter outlining your suitability for the role, and a current resume is required.
For further details please contact Chris Allery on ****** Fraser Coast Regional Council is an Equal Employment Opportunity employer.
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📌 Visitor Experience Specialist (Queensland)
🏢 Fraser Coast Regional Council
📍 Queensland