IT Service Desk Analyst – Entry Level 12 month fixed terms Location: Melbourne | Brisbane | Perth Organisation: We're partnering with a leading global professional services organisation to recruit an enthusiastic IT Service Desk Analyst to join their national Technology team.
This is an excellent opportunity for an early-career IT professional looking to build their career within a large enterprise workplace.
You'll join a collaborative Service Desk team, supporting employees across the business while gaining exposure to enterprise technologies, IT Service Management best practices and clear career development opportunities.
Responsibilities: As the first point of contact for internal technology support, you'll be responsible for delivering an exceptional customer experience while resolving a broad range of IT incidents and service requests.
Provide first-line technical support across hardware, software and Microsoft technologies Log, manage and resolve incidents and service requests using ServiceNow Troubleshoot desktops, laptops, mobile devices and business applications Escalate complex technical issues to specialist support teams where required.
Maintain accurate documentation and knowledge articles.
Work within an ITIL Service Management framework,



ensuring incidents and requests are managed in line with best practice.
Deliver excellent customer service while supporting users across multiple office locations.
Contribute to continual improvement initiatives within the Service Desk function.
Experience This role would suit someone with 1–2 years' experience in a corporate IT environment, or an ambitious IT graduate who has already gained commercial experience through an internship, placement or Service Desk role.
1–2 years' experience within an IT Service Desk, Desktop Support or IT Support environment.
A qualification in Information Technology, Computer Science or a related discipline.
Hands-on experience using ServiceNow.
Working knowledge of the ITIL framework and IT Service Management principles.
Strong communication and customer service skills.
Excellent problem-solving ability with a proactive, can-do attitude.
A genuine passion for technology and a desire to continue learning and developing your career.
What's on Offer Join a global organisation with a strong investment in technology.
Excellent mentoring, training and career progression opportunities.
Exposure to enterprise-scale technology and IT Service Management practices.
Collaborative and supportive team culture.

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