Call Centre Customer Service Customer Service Sydney Permanent / Full Time 13/7/2026 Based in the Northern Beaches Full Time/Permanent Role Excellent salary package on offer Are you someone who enjoys keeping things organised, building great relationships and making sure customers receive the support they need?
If you have experience in spare parts, order management or logistics, we'd love to hear from you.
We're working with a well established business looking for a Spare Parts Coordinator to join their team.
This is a busy and diverse role where no two days are the same.
You'll be the main point of contact for spare parts enquiries, managing orders from start to finish and working closely with customers, suppliers and internal teams to ensure everything runs smoothly.
What you'll be doing: Responding to spare parts enquiries, providing pricing, availability and delivery information.
Preparing quotations and processing customer orders.
Managing the end to end spare parts process from enquiry through to delivery.
Coordinating local and international spare parts orders.
Raising purchase orders and following up with suppliers to ensure orders are delivered on time.
Coordinating freight, import/export documentation and shipment tracking.
Preparing customer invoices and processing supplier invoices.
Maintaining accurate customer and order information within SAP and Microsoft 365.
Keeping customers informed throughout the order process.




Resolving customer enquiries and service related issues.
Producing reports through SAP and assisting with operational reporting.
You'll ideally bring: Previous experience in a spare parts, customer service, order management or logistics environment.
Experience preparing quotations, purchase orders and coordinating deliveries.
Strong organisational skills with the ability to manage multiple priorities.
Excellent communication and customer service skills.
Experience using ERP systems, with SAP highly regarded.
Good working knowledge of Microsoft 365.
Experience within logistics and/or inventory management would be advantageous.
A Certificate IV, Diploma or similar qualification in Business Administration, Supply Chain, Logistics or a related field is desirable.
Exposure to AI enabled workplace tools such as Microsoft Copilot is a bonus, but not essential.
Why apply?
This is a fantastic opportunity to join a collaborative team where you'll play an important role in delivering exceptional service to customers across Australia and internationally.
If you enjoy working in a fast paced environment, take pride in delivering outstanding customer service and like seeing a job through from start to finish.
Applications close Friday 14 August.
Please note this is a permanent position.
Applicants must have unrestricted Australian working rights, as we are unable to consider candidates with visa work restrictions.

📌 Spare Parts Operations Coordinator (New South Wales)
🏢 Optimal Recruitment
📍 New South Wales