Full Job Description Location: Sydney CBD Salary Package: $75,000 + superannuation Role Highlights: Join a leading insurance provider in a customer-focused role where you'll support policyholders, resolve enquiries, and deliver exceptional service in a collaborative and professional environment.
Role Overview An established and well-respected insurance organisation located in Sydney CBD is looking for an enthusiastic and customer-focused Policy Support Specialist to join their growing team.
This is a fantastic opportunity for an experienced customer service professional to build a long-term career within the insurance industry while working in a supportive, team-oriented environment.
Key Responsibilities Deliver exceptional customer support through inbound/ outbound phone calls and email correspondence Respond to enquiries from new and existing policyholders, providing timely, accurate, and professional assistance Offer guidance and tailored solutions to ensure positive customer experiences and successful outcomes Complete a variety of administrative tasks, including data entry, document management, and maintaining accurate records Update and maintain customer information within CRM systems, ensuring accuracy and compliance with company standards Consistently provide a high standard of customer service while meeting quality, productivity,



and service expectations Candidate Profile To be successful in this role, you will have a genuine passion for customer service, excellent communication skills, and the ability to thrive in a fast-paced environment.
Minimum 2 years' experience in a customer service, client support, or administration role.
Previous experience within the insurance or financial services industry is highly regarded.
Excellent verbal and written communication skills with a professional and confident phone manner.
Strong computer literacy, accurate data entry skills, and exceptional attention to detail.
Ability to manage multiple priorities, work independently, and contribute positively within a collaborative team.
Australian Citizenship or Permanent Residency is required.
Company, Culture and Benefits Full-time, permanent opportunity with an immediate start available Convenient Sydney CBD location, close to public transport Join a respected and established organisation with a robust reputation in the insurance industry Supportive and collaborative team culture with a genuine focus on employee development Ongoing training and clear career progression opportunities Flexible working arrangements available after the initial training period.
Working hours 9am-6pm.
How to apply: Click the apply button or send your CV to **************************

📌 Customer Service Representative (New South Wales)
🏢 Temp and Agnew
📍 New South Wales