IT Service Delivery Manager Canberra, ACT Full-time | Leadership role Baseline Clearance required We are partnering with a highly regarded national organisation that plays a critical role in supporting large-scale programs with meaningful impact across Australia.
This is an exciting opportunity for an experienced IT Service Delivery Manager to lead end-to-end ICT service operations in a complex, enterprise environment.
You will take ownership of service performance across infrastructure, platforms, and end-user services-ensuring they are reliable, secure, and aligned to business outcomes.
Key Responsibilities Service Leadership Operations Lead ICT service delivery to meet agreed SLAs, KPIs, and user expectations Oversee service desk, incident, problem, and change management processes Act as the escalation point for major incidents and drive timely resolution Ensure service availability, performance, and user experience outcomes Vendor Contract Management Manage managed service providers (MSPs) and ICT vendors Monitor service performance and hold providers accountable Resolve complex service delivery issues and drive improved outcomes Support contract management, negotiations, and optimisation Service Improvement Drive continuous improvement initiatives using service data and insights Identify systemic issues and implement sustainable solutions Mature service management practices aligned to ITIL Provide regular reporting on service performance and risks Stakeholder Engagement Build strong relationships across business and technical teams Communicate complex technical issues in a clear, business-friendly manner Manage escalations and influence outcomes with senior stakeholders Mandatory Skills You are a proven ICT service delivery leader who can operate with a high degree of autonomy and accountability.
You will :



manage ICT service delivery to meet agreed performance, availability and security outcomes lead service operations, including service desk, incident, problem and change management lead and manage multidisciplinary ICT teams, including workforce planning, performance management, and capability uplift manage vendors and service providers to deliver contractual outcomes provide expert advice on service delivery and operational risk Desirable Experience in government or large enterprise environments Strong understanding of ITIL / service management frameworks Exposure to Azure, Microsoft 365, and ServiceNow Experience delivering or supporting cloud/infrastructure transformations If you wish to apply for this position, please submit your resume by clicking the 'Apply Now' button.
For further information please contact Abhi Naik at Clicks IT Recruitment on ***************.
At Clicks we embrace diversity, inclusion and equal chance.
First Nations people are encouraged to apply.
We provide reasonable adjustments, including alternate formats to the recruitment process for individuals with a disability.
If you require an adjustment to be made during the recruitment process, please call ************ or email ****** Apply Now Job Summary Pay: $110 per hour Location: ACT Job Type: Contract Specialisation: Other IT Telecommunications Reference ID: BBBH***** Jobseeker FAQs FAQ 1 Optional.
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📌 It Service Delivery Manager (Australia)
🏢 Clicks It Recruitment
📍 Australia