About the job Customer Support Associate (IT HelpDesk) Job Description: Telco Helpdesk L1 ( Associate Customer Support) in Brisbane Melbourne Freshers are Welcome Accepted Visa subclass: 489, 491, 485,190,189, 887, Citizen, PR.
Duration: 1 year Fixed Term contract role with leaves Below experience Call center Experience :- 0-3 months - 45k + super + shift allowance 3- 6 months - 46.5k + super + shift allowance 6 month and above - 50k + super + shift allowance Shift timings :-
a) 12 pm - 10 pm ,
b)9am - 6 pm ,
c) 10pm - 7am
(a) a shift finishing after 7.00 pm and at or before midnight (afternoon shift) ;
(b) a shift finishing after midnight, and at or before 7.00 am (night shift) ;
(c) a night shift which does not rotate with another shift or shifts or day work and which continues for a period of 4 consecutive weeks or longer (permanent night shift) .
Client end - Department Largest Telecom Network in Australia Key responsibilities: Troubleshooting of network related issues and Assist customers to understand, use and resolve issues relating to our products and services Negotiation skills to Gain support and agreement negotiating an acceptable outcome or solution that balances the interests and needs of stakeholders.




Execute a strong negotiation technique and influence confidently to close opportunities Sell products and services that effectively meet customer needs Establish good customer relationship to Create a easy and brilliant customer experience across all our interactions in a multi-media environment Listening skills to Demonstrate cultural awareness through listening and adapting flexibly across interactions with our culturally diverse team members and customers Comply with procedures and support the customers to meet its duties under the relevant safety and environmental legislation.
Demonstrates strong sense of ownership of issues/orders presented and to manage end to end delivery within designated timeframes.
Be naturally inquisitive and resilient with an ability to articulate, listen and communicate effectively identify customer needs along with providing customers with solutions to solve their concerns.
Skills Required: Excellent Verbal/Written Communication Skills Comprehension and Understand customer needs Excellent communication and technical Experience Good listening skills keeps the customer at the center Good Analytical and problem-solving skills Resolve customer issues with resilience.
At the same time negotiate outcomes or solutions that meet the customer needs Knowledge of MS Office.
Ability to work in a highly collaborative environment Experience 0 - 3 years Shift Timings Working hours – 38 hours per week, plus half an hour break every day Working days – Monday to Sunday (any 2 consecutives off depending upon the roster)Duration: 1 year Fixed Term contract role with leaves Let me know if you have any questions.

📌 Customer Support Associate (It Helpdesk) (Victoria)
🏢 Pyramid Global Technologies
📍 Victoria